IKEA will not supply 1(one) very important piece of hardware missing from my sofa bed purchased April 24, 2009.
I made an extra trip to the Charlotte, NC IKEA to pick up the missing piece, was told IKEA would do whatever was necessary to help solve my problem, and they haven't.
So far, every person I have talked to seems not to know if the hardware can be ordered or is clueless about how to solve my problem.
This is the first thing I have purchased from IKEA; I am not a happy customer and my trust in the company's customer service policy has been forever damaged.
Product or Service Mentioned: Ikea Sofa.
Monetary Loss: $899.