I purchased Kitchen cabinets and closet furniture from IKEA.First of all, they sent me the wrong items so I had to call and asked them to resend it.

They said I'll get a call back within 24 hrs because they need to check delivery company if the misplaced product. However, I didn't receive anything after 2 days so I called them back and Customer service told me that I have to wait for 48 hrs with an attitude which was different from what they told me before. So I told her I waited 48 hrs already and she checked the status and told me that Delivery company sent IKEA a wrong information so she told me to wait 48 hrs again. I had to reschedule with contractor because of this and remodel got delayed.

In addition, I scheduled another delivery for closet furniture and specifically told them that they have to come before 4 as my building doesn't allow delivery after 4. That morning, automated phone call told us that delivery will come between 4PM to 8PM which is the time that we can't get anything delivered so I called customer service for IKEA and they said there's nothing they can do. I also called customer service at delivery company and they said there's nothing they can do either and they told me I have to contact IKEA customer service. So we went that morning to IKEA to reschedule and to make them not come but Customer service said we have to wait until driver attempt to deliver and come back with products, then somebody will call us for reschedule.

So even though they couldn't deliver, the delivery guy came to our building at the time that we specifically told them that they can't, and left. We had to then waited IKEA to call us again to let us know to reschedule the delivery and pay delivery fee and 50 additional fee to make sure they come before 4. How *** is that? Seriously they are wasting so much clients' money by doing this kind of thing.

I really really really will try my best not to deal with IKEA anymore going forward.I am very very disappointed in their customer service and nonsense delivery procedure.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss problem with delivery of kitchen cabinets and associated monetary loss in the amount of $8000. Ikea needs to offer any options to resolve the issue according to poster's claims.

Other people also mentioned kitchen cabinets in their reviews. You may find this information helpful for further shopping at Ikea.

Had an Experience with Ikea?

Write a review


Terms of Service
Post Comment

You May Also Like

Do not buy SUNDVIK Crib from IKEA Ikea "Please don't buy the Sundvik Crib from IKEA - SUNDVIK crib review I LOVE(D) IKEA. But now I am having serious doubts. We purchased the Sundvik Crib last..." Read more IKEA is the worst of the worst, see why Ikea "Here is my story: I went down to ikea in brooklyn, was going to make a new office, spend more than $1000 on office furniture. Beside waiting on that aufull..." Read more Ikea - Negligence - no desire to make it right Ikea "We purchased Hemnes 8-drawer chest in IKEA College Park, MD, together with delivery and assembly. During assembly the bottom wasn't tied up to the upper part (as it should have..." Read more IKEA shower curtain leaking Ikea "If you go to IKEA and buy a shower curtain, then you may be a bit surprised once you start using it... It may leak a bit, or maybe even..." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Safe Step Tub - Never so dissapointed! Safe Step Tub "I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with slander...how can the truth..." Read more