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Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money

I ordered a sofa, desk and drawers from Ikea and paid $99 for home delivery. In Texas, Ikea outsources their deliveries to Dynamex.

A day before the scheduled delivery, Dynamex called me and gave me a 4 our delivery window (8 to noon). They failed to show up. I called Ikea at 1:30 PM and the contacted the delivery company (Dynamex). It told Ikea that they had never gave a delivery window and Ikea believed them.

Ikea gave a=me a choice of re-scheduling and I refused because I could not afford to take another day off and risk having this process repeated. So, I canceled the order and Ikea charged me 50% of the delivery charge. I checked the Ikea reviews online and they apparently get awful reviews from lots of customers.

I wish I had checked this before I place my order. Never again will I buy anything from Ikea.

Product or Service Mentioned: Dynamex Delivery Service.

Reason of review: Problem with delivery.

I didn't like: Delivery.

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