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Brought $350 home media center (Besta) item #201.021.54 at Ikea in West Sacramento. Went home, opened a few days later to build...

No hardware in the box! Then, went back to Ikea to get hardware and they wouldn't give it to me.... I asked for a manager who told me the same thing and offered absolutely NO suggestions about how to fix the problem or make me feel like they even cared. We called customer service only to hear the same story, but had the pleasure of listening to the customer service representative yawn repeadedly during thr conversation.

Thanks for the $350 firewood!

I would never recommend Ikea to anyone I actually like.... Horrible experience.

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Anonymous
#335322

I'm told if you have the original receipt and it's within 90 days of date of purchase, you can go to their Returns & Exchanges desk w/receipt and assembly instructions to get hardware, should be able to get at time of visit if item's not out of stock.

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