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Don't ever purchased anything from IKEA online. They have no dedicated customer service and you can't return anything. Basically it you lose your money if you buy anything online and want to return it.
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Anonymous
Sandyp

I'm finding that out !!! missing pieces and cant get them - after original order was over 2 weeks late from original delivery date !! still sitting on phone waiting for an ans...

#1095310
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ikea, apparently, thinks they're too big and successful to care about true, quality customer service. i bought 4 barstools online and it said i had to be home on a saturday between 9am and 5pm so we stayed home and waited for the delivery. at about 4:30pm, we opened...
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1.3
#1093293
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Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The...
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Anonymous2018
Anonymous2018

If you don't have a store near you, your delivery will be made by a third-party company called STI. You can expect to wait at least 4 - 5 weeks delivery as STI too farms out...

I liked
  • Style and design
I didn't like
  • Way they are treating me
  • Phone hold times
#1090323
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Short Review on March 28, 2017

Ikea
#1026755
3.2
Details
Just went to the new Ikea last week, the lines were ridiculously long there was a terrible wait for everything and then extreme wait of 30 to 40 minutes just to pick up Warehouse Goods. Same experience today 32 people in line before me for a return. Note, these were not weekends or peak times.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ikea Customer Care Review

Ikea
#1025471
1.0
Details
Me and my family waited 30 minutes at your paramus nj store to eat at your food court. Not only are they rude and inconsiderate. The servers were arguing with the cashiers . When i asked if they could not talk like that infront of my 9 year old stacy ann just ignoted me
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Staff

Ikea Delivery Service Review

Ikea
#1014951
I'm very sorry that I ordered to this shity company with poor customer service !!! They charged me for delivery a lot & I never received my order!!!!
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Ikea - Commercial Review

Ikea
#986963
Your commercial with the woman thinking she ripped you off I find appalling. You're teaching a whole generation that being dishonest is OK. Norm baker 248;442710
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I bought an IKEA table in June and had it assembled at home. Upon assembly I discovered two large straight scratches on the plastic veneer of the table. Then after several weeks the veneer started peeling away as a result of water being spilled on it. I could not...
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2.1
Málaga, Andalusia
I didn't like
  • Bad product quality
#1090309
Reply to reviews
This is the letter I sent to the IKEA customer service email address. On Thursday, August 10, I went to your store in Tampa to purchase a sleeper sofa for my 90 year old mother. I picked one out. As I was buying it I asked two very specific questions - if she didn't...
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Product
#1086970
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I have ordered over $5000 worth of items at IKEA Atlanta, pay another $100 for shipping .At 08/01 the truck arrived at my house, load out only HALF of the mechandise i paid for.Been a week of coming back to the store,talk to them on the phone and THEY STILL DONT KNOW...
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Anonymous2018
Anonymous2018

If you returned to the store, the rep should have created a Case for you. If they did not, demand they create one. They may tell you to call the CSC, but insist they do crea...

#1084552
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Came to buy some things... stopped to eat lunch with my son.. the cashier overcharged me for a cake.. when i told her.. it took long.. my son was eating by himself and then i told the manager to just give me another kids meal for the same price.. she said she just...
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2.5
#1083669
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"Lure with $$ and then Give Away customers' private information to unknown parties!" On July 27 2017, IKEA insights community team (Hilary is the host) invited me to participate their online survey claiming that a participate will earn a $100 IKEA gift card on email...
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1.0
#1083612
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Omgoodness. Thank you for explaining exactly what we have been going through. We ordered on May 16. It is August 2 we don't have our stuff, it was scheduled for delivery, then delayed, then rescheduled, then delayed, then finally it came!!!! Ok, 2 of the 11 boxes came...
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I didn't like
  • Poor response time to problem
  • Incredibly long wait time
  • Employee incompetence
#1082879
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"Please note that if you have a concern that needs to be handled immediately, you should contact us by calling 1-888-888-4532. Thank you for your time and helping us improve! IKEA Customer Support Center" --- NOT I've been an Ikea customer for 30 years. Rarely have I...
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1.0
Product
I didn't like
  • Incredibly long wait time
#1080977
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