I bought a sofa in IKEA´s web site on June 26th. Although the delivery was scheduled by July 10th, I´ve been waiting this delivery for more than 2 weeks. Finally, after several calls and hours waiting on the phone I could schedule the delivery for today. Now I realized...Read more
I didn't like
- Customer service
- Online orders customer service sucks
I ordered for delivery and they delivered the wrong stuff. Called them every weekend since the date of purchase. I think they are deleting notes in customer cases because apparently every time when I talked to somebody, they told me something different. My problem is...Read more
Ikea - Worst customer service ever
I ordered some furniture online (big mistake) and 30 days later I am still waiting for delivery. Don’t even bother calling them. You will only get vacuous responses and endless wait times.
Hej! cause I am not a good Swedish speaker, I'd like to use English as the language and thanks for your understanding. I was a interviewee in children department of sales department, 17:30 yesterday (17th July) in Chongqing IKEA, China. This complaint is about the...Read more
I didn't like
- Customer service can not help
I am absolutely disgusted with IKEA right now. I ordered a kitchen, 2 beds, and some odd and ends in April 2018. IT WAS NEVER DELIVERED!!! The delivery company didn't even call, I had too. Then on top of that, they sat on it for over a month at the delivery place. When...Read more
- Price of the mattresses
- Design of the kitchen cabinets
I didn't like
- Extremely long hold times
- Not giving refunds in a timely manner
- Total disconnect of communication training customer service
Us call center workers who have been there for years just found out that the new hired people are starting out at $4 - $6 more an hour than we are making now. Most of us plan to quit when the new catalogue comes out and school starts if Ikea doesn't fix it. That's the...Read more
I placed an order in April and my credit card was charged $614.16, it was scheduled to deliver in mid May. However nothing happened. Finally I received an email saying it will be delivered in June. Still nothing happened. So we tried to contact ikea through phone...Read more
Ikea - THE WORST
I now officially Hate IKEA Tampa. Hate it. Have spent SO much money on them and today made an executive decision to NEVER go to TAMPA IKEA again and with further thought, I am actually never going to buy from IKEA ever again. THAT’S how bad my experience was. Made us wait around 40 minutes in line, then treated us rudely, manager was Awful. Don’t go to IKEA TAMPA EVER.
This review is only addressing the experience after the shopping when something goes wrong. The IKEA Customer service is horrendes - from hours of waiting in the store for service for shipping help (like nobody cares after the merchandise was paid for) hours on the...Read more
I placed an order with Ikea several weeks ago and was provided an ETA. I arranged my schedule to accommodate the date given. On that day I contacted IKEA (waited 45 min. to speak with someone) during the conversation she provided me with the courier number as the items...Read more
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