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We ordered a kitchen and was told that the trucking company would contact us with the time of delivery. This was after a delivery date was provided. After spending approximately 3 hrs. on hold the delivery time was given to us - it was for a Saturday delivery between 1...
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VagueRedAdmiral244
VagueRedAdmiral244

wow!!

PanoramicCuscus584
PanoramicCuscus584

not at this time

1.0
I didn't like
  • Poor customer service
#1322542
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I have never been disabled but now I have had multiple Strokes resulting in complication with walking I love to shop Ikea I love the experience of being in the store being able to touch and see the product I don't want to only shop online it's so impersonal what is...
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VagueRedAdmiral244
VagueRedAdmiral244

as it seems they dismiss even the physically challenged

SteelBologneseDog
SteelBologneseDog

As disappointing as it is IKEA doesn’t offer motorized shopping carts due to safety. The stores are often too crowded to safely maneuver around guests and displays. If somethi...

#1321802
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Ordered online as store didn't have items in stock. Checked again 3 days later and items were in stock so purchased and then tried to cancel order. Told to cancel via email - which did, and then response back didn't indicate anything canceled. Tried to cancel online -...
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2.5
#1321106
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Ikea - Online Order 1 Duvet Cover 1 bathmat Took 4 weeks

On July 4th ordered a duvet cover and a bathmat. My payment cleared my bank July 5th. My order arrived July 31st. They took 27 days to deliver a small package. that I paid $9.00 delivery fee. The initial email from Ikea said delivery would be July 13th but of course that never happened. Worst ONLINE to order from. Will NEVER order online from them again Bullshit Bullshit Sarcastic
#1318621
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Ikea - Still waiting

Ordered two dresses for Ikea online in June. I still have not had them delivered. In three days I spent 5 hours on hold and finally was able to tell them to cancel the order. Now I get to wait 7-14 days to see if the company will allow me to cancel the Doreen Shrug
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website
#1314062
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I bought a sofa in IKEA´s web site on June 26th. Although the delivery was scheduled by July 10th, I´ve been waiting this delivery for more than 2 weeks. Finally, after several calls and hours waiting on the phone I could schedule the delivery for today. Now I realized...
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1.0
I didn't like
  • Customer service
  • Online orders customer service sucks
#1313424
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I ordered for delivery and they delivered the wrong stuff. Called them every weekend since the date of purchase. I think they are deleting notes in customer cases because apparently every time when I talked to somebody, they told me something different. My problem is...
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1.5
#1307187
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Ikea - Worst customer service ever

I ordered some furniture online (big mistake) and 30 days later I am still waiting for delivery. Don’t even bother calling them. You will only get vacuous responses and endless wait times.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1306483
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Hej! cause I am not a good Swedish speaker, I'd like to use English as the language and thanks for your understanding. I was a interviewee in children department of sales department, 17:30 yesterday (17th July) in Chongqing IKEA, China. This complaint is about the...
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3.6
I liked
  • Furniture
I didn't like
  • Customer service can not help
#1306304
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I am absolutely disgusted with IKEA right now. I ordered a kitchen, 2 beds, and some odd and ends in April 2018. IT WAS NEVER DELIVERED!!! The delivery company didn't even call, I had too. Then on top of that, they sat on it for over a month at the delivery place. When...
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1.7
I liked
  • Price of the mattresses
  • Design of the kitchen cabinets
I didn't like
  • Total disconnect of communication training customer service
  • Delivery company they chose
  • Not giving refunds in a timely manner
#1305749
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