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I bought the Micke desk online, it showed up late and jacked up. Ikea sent me a new one it also showed up jacked up. So now I have waited 2 months for a desk for my business that I needed 2 months ago! This has been a big hassle and headache dealing with customer...
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1.8
I didn't like
  • Poor service
  • Junky product
  • Wasted 2 months of my time
#933263
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We have been a very loyal IKEA USA customer since we moved to the US three years ago. Three years ago we bought all the furniture for our home from IKEA store along with delivery and assembly services. Unfortunately, we had bad experiences with delivery and assembly...
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Anonymous

Anonymous I totally understand! I've had a similar experience with IKEA as well!Do you know of any easily assembled and disassembled furniture lines? I feel like this is the easiest sol...

My husband and I went to my local College Park,MD IKEA store to buy a sectional sofa. We had some hesitation and store clerk told us that we can place our order online and "it is all the same". And assembly cost $40 if we order the delivery to our house. We recently...
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Ikea Customer Care Review

#826514
1.8
I was in Ikea today...and at least 5 employees were rude and couldn't be bothered to help...they are the worst in customer service
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Ikea Customer Care Review

#823812
1.2
Run from them as fast and as hard as you can. Complete rip offs. These people stiff their help and cut corners...very bad organization. That State Attroney Generals office will be going after them. Do yourself a favor and avoid at all costs. They wont return calls either...bad,bad,bad people.
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Ikea Staff Review

#807918
Ikea's customer service is terrible specially their after sales issues. Also Karla & John (if that is even their real names) from Ikea's Returns are horrible customer service rep.
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Other Product Review

#804162
2.7
Having ordered and purchased a "full-service" item we have now waited 45 minutes for it to arrive at the "full-service" counter. Only one staff member who keeps disappearing and can't tell us anything when he is around. And this is because we were here as they opened the doors. Poor people who come later in the day!
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Spent over $1000 on cabinets and inserts. Boxes were missing pieces and the installers said I would have to go back to the store (and wait over an hour in returns/exchanges?) to pick up the pieces. Then I would have to reschedule the installers to come back out and...
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3.7
I didn't like
  • Waste of my time
#920492
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Absolutely terrible customer service. Ordered furniture from burlington for delivery, 4 missing pieces. Tried calling ikea, on hold for 30 Minutes. Tried calling again, on hold for 90 minutes. The drivers order wasn't even the same as my order. Still 2 days later and...
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Placed July 30th order for bathroom sink with cabinet, shelves, table, etc., cost 700.00 with 99.00 delivery. Truck came at 8:40 p.m. 40 minutes late. Driver said sink was broken, what did I want to do? Said I'd take the whole delivery when the new sink came in....
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2.1
I liked
  • Dissapointed
  • Wasting my time for a mistake ikea made and not to fix it
  • Good products reasonable prices too bad wont ship properly
I didn't like
  • Customer service can not help
  • Wasting my time for a mistake ikea made
  • Poor response time to problem
#916249
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I ordered a sofa, desk and drawers from Ikea and paid $99 for home delivery. In Texas, Ikea outsources their deliveries to Dynamex. A day before the scheduled delivery, Dynamex called me and gave me a 4 our delivery window (8 to noon). They failed to show up. I called...
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1.7
I liked
  • Poor
I didn't like
  • Delivery
#915181
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The Falster outdoor set is GOD AWFUL. Did anyone test this set before deciding to sell it in stores? It does not come clean. We are talking NOTHING will clean it. Have a kid at the BBQ with greasy hands? Good luck because you'll be staring at those grease stains for...
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I purchased two two cabinet doors at Ikea in Ottawa, one of which had a flaw in the finish. This is a quality control problem that is seemingly endemic in Ikea products. Given the inconvenience that this places on customers, one would reasonably expect a simple...
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unfairhiringprastices

unfairhiringprastices Yeah giving you an exchange would have been good customer service, but holding on to your receipt would have been acting like a adult. Yeah mistakes happen, we are not perfec...

1.6
I didn't like
  • Wasting my time on
#909897
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I BOUGHT A WHOLE KITCHEN THRU IKEA , ALL APPLIANCES FRIDGE , STOVE , MICRO , 2ND OVEN , DISHWASHER , HOOD , IN 3 YRS EVERY APPLIANCE HAS HAD A ISSUE EXCEPT VENT HOOD. THE COMPANY THEY CONTRACT WITH FOR WARRANTY WORK ( QUALITY ELECTRONICS ) GRANTS PASS IS A JOKE !!...
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2.3
I liked
  • Wasting my time for a mistake ikea made and not to fix it
#909557
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