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Ikea - Case 1630124

1.0
Details
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
IKEA has not responded to my post or multiple emails and calls.
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Review
#1658987 Review #1658987 is a subjective opinion of poster.
Cons
  • Very poor customer service
  • Inflexibility
  • Customer service management does not help
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund and finish Installing kitchen with no charge
Tags
  • Customer Resolution
  • Kitchens
I ordered two armchairs online. I received an initial message to confirm the order, and after that NOTHING anymore. So I logged into "my" IKEA online account just to discover that there is no such thing. Ikea's website is the worst in the world. They do not have a "My...
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16 comments
Anonymous
#1674877

3 years later, still not fixed...

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Review
#641086 Review #641086 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Customer Service Experience Manager “will not read any further emails” from me. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. His NewVoiceMedia report follows: “Brands are failing...
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Review
#1656051 Review #1656051 is a subjective opinion of poster.
IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD
IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD
IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD
They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well, you probably want to chop it with your fingernails because if you use a regular knife,...
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5 comments
Anonymous
#897585

Sorry about your problems with this product from Ikea. I have similar cutting sheets I bought from Walmart.

I have used them dozens of times without one problem. I just double checked my cutting sheets and they do have some light, superficial cut lines on them, but not to the point where the plastic is being shaved off. Nothing is indestructible or lasts forever, but I have been using my sheets for years and not a Master chef, I do know how to handle a chef's knife. How old are your cutting sheets, they may just need to be replaced or at least take them back to Ikea.

I would think that it would not matter where you got these, they should all be made with the same materials. You might also want to try sharpening your knives so you are not putting so much pressure on the cutting sheets.

A sharp knife leaves only a slight impression on your cutting board/sheet as you are cutting your produce/whatever, not the sheet itself. good luck

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Review
#335682 Review #335682 is a subjective opinion of poster.

Ikea - Customer Resolutions is HORRIBLE!!

1.0
Details
Ikea - Customer Resolutions is HORRIBLE!!
Ikea - Customer Resolutions is HORRIBLE!!
Ikea - Customer Resolutions is HORRIBLE!!
Ikea - Customer Resolutions is HORRIBLE!!
Terrible! Purchased a kitchen at Centennial, CO, IKEA, 1.5 years ago. Ikea’s messed up my order so many times in 1.5 yrs, my kitchen’s still unfinished. Wrong cabinets, wrong plan, intoxicated installer. Customer Resolutions Dept is horrible. Untrained, unprofessional! I say scratch them all and rebuild with professionals!
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Review
#1649513 Review #1649513 is a subjective opinion of poster.
Pros
  • Dissapointed
Cons
  • Poor policy
  • Horrible customer service
  • Lack of customer service after the purchase
Reason of review
Poor customer service
Loss
$20000
Tags
  • Kitchen Customer Resolution Staff
2.3
Details
IKEA VIMLE sectional - do not buy - IKEA has the worst customer services
IKEA VIMLE sectional - do not buy - IKEA has the worst customer services
IKEA VIMLE sectional - do not buy - IKEA has the worst customer services
IKEA VIMLE sectional - do not buy - IKEA has the worst customer services
My husband and I made our first IKEA purchase on 10/31/17, a Vimle sectional. We submitted our payment and were given an ETA of 11/24/17. I contacted IKEA on 11/21/17 because I had not received a call to confirm our delivery. They stated that our order had not gone...
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Review
#1175320 Review #1175320 is a subjective opinion of poster.
Pros
  • Small window of free shipping
  • Assembly was fairly easy
Cons
  • Not being treated respectfully
  • Having to deal with ikeas mistakes
  • Incorrect items
Reason of review
poor customer service, problem with delivery, not as described, failure to correct mistake
Loss
$1500
Preferred solution
full refund and something to remedy our troubles if they would like us to purchase again. I would like to avoid the BBB.

Ikea - Warranty

Ikea - Warranty
Ikea - Warranty
The Dalskar faucet I purchased 5 years ago has pucked. I has a 10 year warranty. The product number is 20281297, the Godmorgon bathroom series faucet. I have attached photos to demonstrate the condition of the faucet.
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Review
#1660719 Review #1660719 is a subjective opinion of poster.
Pros
  • Dissapointed
Cons
  • Not honoring warranty
Reason of review
Bad quality
Loss
$500
Preferred solution
Replace the product
1.0
Details

Update by user Oct 09

Submitted a complaint on IKEA website regardingIKEA Centennial and Traemand. Below is a copy of their reply..“ About IKEA Centennial and Traemand, thank you for confirming, Susan.

Unfortunately, we're unable to offer any further assistance. At this time, it would be...

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5 comments
Anonymous
#1745155

IKEA Centennial, What the heck! Customer Service Has no heart!

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Review
#1649076 Review #1649076 is a subjective opinion of poster.
Pros
  • Dissapointed
Cons
  • Incorrect items
  • Unprofessional customer service
  • Lack of respomsieness
3.0
Details
Dear Customer Service of #Ikea Hungary, You asked me what the problem was on the online form. Be prepared that is going to be hard. I guess this level of complexity being not really high, it will still be beyond the contemplation on #Ikea Hungary side. I hardly doubt,...
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1 comment
AltruisticSpiderMonkey
#1748882

I agree completely. IKEA Centennial, CO, Customer Resolution Experience Manager is unequaled in her Contempt for dissatisfied customers.

Review
#1618039 Review #1618039 is a subjective opinion of poster.
Cons
  • Staff
  • Aweful response time to customer concerns
  • Employee incompetence
Reason of review
incompetency, lack of respect and proper seriousness
Preferred solution
Deliver product or service ordered
Tags
  • assemble ikea furniture
  • Poor Customer Service After Sale

Contact Ikea Customer Service

Mailing Address:
IKEA North America Services, LLC
420 Alan Wood Rd.
Conshohocken, Pennsylvania 19428
United States
Phone:
(800) 434-4532
All Ikea Contacts
1.0
Details

Update by user Aug 21

Home is unlivable No kitchen for 2.5 years $12,000+ to store belongings 12,000+ for rent payments loss:$24,000+ and counting

Original review posted by user Aug 21

Kitchen nightmare! Buyer Beware! Purchased a kitchen at IKEA Centennial, CO, in March 2017, and it’s still uninstalled. IKEA and installers,...
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1 comment
Anonymous
#1744728

Hearing this. I’ll never buy a kitchen from IKEA! Customer Experience Manager is terrible!

Review
#1630124 Review #1630124 is a subjective opinion of poster.
Pros
  • Affordability
  • Ideas
  • Inventory
Cons
  • Blame customers for errors
  • Unprofessional customer service
  • Rude employees
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund