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I was scheduled to have my mattress delivered on 4/12/Thursday. However, no one called me the day before to confirm nor 30 minutes prior to delivery on delivery date as per your protocol. Since no one contacted me, I was not home. Because I wasn't home, they could not...
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2.5
#1235574
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second time around, delivery, painstakingly picked passed through checking and stood endless in line for their delivery. okay so far so good. worried about the advertisement of lowered delivery prices, it was confirmed same company still delivering . oh my gawd, and...
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1.5
I liked
  • Merchandise style
I didn't like
  • Total disconnect of communication training customer service
#1231133
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I've called ikea about a dressers that i ordered a month ago they informed me that my bank had a hold on the payment and that i must contact my bank and then call them back if anything. I contacted my bank to only find out that my payment was processed so i contacted...
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#1224807
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Shame on IKEA

Shame on IKEA for not having handicapped scooters in their Columbus store. We don’t always have someone to push us around in a wheelchair! Will NEVER spend my money there.
#1224692
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First experience with Ikea, will be my last at least online buying. I live 30 miles from my nearest Ikea, instead of driving in bad traffic to get there, I decided to order online thinking it would arrive in a fair amount of time and seeing I was within 1 to 2 hours...
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1.7
I didn't like
  • Worst customer service
  • Unable to deliver on time
  • Aweful response time to customer concerns
#1223403
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Malm dresser recalls because kids dying pulling over dressers. I had 3 pieces that were suppose to be picked up ( I live 4 hours from ATL IKEA). Spent time on phone getting case number, details and what my refund would be and when I would receive it. The next week on a...
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1.0
#1218579
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Walked in by myself to purchase 2 mats. Went to self-checkout and separated the smaller mat from the larger one to ensure they are both visible, scanned both items, and pressed pay. The screen then said "you have been randomly selected for a spot check. An attendant...
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#1218104
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Ordered $3000 worth of kitchen cabinets for a remodel. Delivery 3 weeks later was promised. Delivery day number one came and went. not a word. After 3 hours on hold, I was told the shipping company changed and I would get a new delivery date. Delivery date 2 was set up...
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2.8
I didn't like
  • Online orders customer service sucks
#1217452
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Do not rely on the ikea call center for help. Go back to the store if at all possible. The phone lines overload so no one can get through to them. It takes over a week to get an email response of any kind. If you live in a state without an ikea or live hours from an...
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2.1
#1217149
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Ikea - It’s the most idiotic store

Here’s an idea IKEA , while a customer waits 40 minutes in line to check out, you could be gathering the heavy merchandise, so the customer doesn’t wait another twenty minutes. Secondly, wouldn’t make more sense to put the heavy merchandise pick up closer the door
#1211304
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