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Never deliver orders on time, and if this happens, nobody will ever notice you. When you are calling them, at least one hour wait before you can talk to their CS representatives who help nothing. After another 30 min wait, you can talk to their manager... remember,...
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1.0
#1185949
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We bought a folding Lycksele sofa and have nothing but trouble with it over 3 months. It's nearly impossible to fold out as a bed OR return it to a sitting position. I'm now in my room staring at a frame that won't go up or down. To add insult to injury, there is NO...
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1.0
#1183937
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I ordered a dresser online and it said shipping was going to be only $15 ended up being $243 which I wouldn’t have known if I didn’t check my email. So for the past 2 weeks i’ve been calling to get my refund and over and over they keep telling me I will get it in a few...
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#1183273
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How IKEA is stealing from customers
They say you take the biggest risks when you are going down. After IKEA dressers and cupboards were found with a flaw that could kill (and killed!) infants, IKEA launched one of the biggest recalls in furniture history. The truth - they never paid out refund checks to...
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Anonymous
Anonymous

The flaw is designing furniture with drawers that open and selling it to parents who let their children climb on the drawers. One of the solutions in the recall is a bracket t...

1.0
I didn't like
  • Ikea steals
#1182075
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Ikea - Return process

Really really really sucks!!! Reps not following numbering order and letting people transact out of order. Will never shop here again and will tell everyone i know.
#1178028
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I've shopped this store on occasion since it opened with no problems and total satisfaction. I made the drive today to make purchases and it went downhill in a hurry. One item was shown plenty in stock using the online feature, but when I got there, only the display...
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#1176262
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I received an email from Ikea on Jan 22nd 2018 which was a promotional email for bed frames 15% off. I called the Ikea customer service to confirm if they had brusali (one of their bed style) at etobicoke location. The lady tells me that this style is being...
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#1176181
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IKEA VIMLE sectional - do not buy - IKEA has the worst customer services
IKEA VIMLE sectional - do not buy - IKEA has the worst customer services
IKEA VIMLE sectional - do not buy - IKEA has the worst customer services
IKEA VIMLE sectional - do not buy - IKEA has the worst customer services
My husband and I made our first IKEA purchase on 10/31/17, a Vimle sectional. We submitted our payment and were given an ETA of 11/24/17. I contacted IKEA on 11/21/17 because I had not received a call to confirm our delivery. They stated that our order had not gone...
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2.3
I liked
  • Small window of free shipping
  • Assembly was fairly easy
I didn't like
  • Not being treated respectfully
  • Having to deal with ikeas mistakes
  • 3 month process and not getting what we paid for
#1175320
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I ordered the Ecktorp sofa online on 11/25/17 with delivery to be 12/18/17, a Monday which is my one week day off. When I had heard nothing about delivery by the Friday before, I tried calling the customer service number. Automated answering with the same messages over...
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1.0
I didn't like
  • Horrible customer service
#1168916
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For over 10 years, I have loved shopping at IKEA for everything from rec room storage solutions, to breakfast room furniture, to dorm room shopping for oldest. However, it is definitely a day trip. The closest IKEA is over an hour away and the traffic is frustrating,...
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2.8
I liked
  • Products offered
I didn't like
  • Online orders customer service sucks
#1167699
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