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Ikea - Case 1630124

1.0
Details
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
IKEA has not responded to my post or multiple emails and calls.
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Review
#1658987 Review #1658987 is a subjective opinion of poster.
Cons
  • 3 month process and not getting what we paid for
  • Very poor customer service
  • Inflexibility
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund and finish Installing kitchen with no charge
Tags
  • Customer Resolution
  • Kitchens

Ikea - Impossible to communicate with.

1.0
Details
Phone system routinely hangs up mid-call. The Byzantine automated series of prompts results in a "transferring you to our customer service team," followed by "we did not receive your selection within the time allowed" and a hangup. Web site is similarly wonky. I will never purchase from these people again.
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Review
#1681577 Review #1681577 is a subjective opinion of poster.
Cons
  • Worst customer service
  • Aweful response time to customer concerns
  • Operational incompetence
Reason of review
Poor customer service
Loss
$801
Preferred solution
Deliver product or service ordered
Tags
  • Ikea Online Customer Service

Ikea in Jersey City, New Jersey - Can't look at orders

To begin with their website *** It is not good enough for today's standards. It is as if they sent their web development team home once their website was built. But more importantly, I just can't find my existing order. This is a product/design issue. How lame should one be to not expose these things online. May be it's their arrogance. The fact that they have people coming for their product could mean that they could get away with these things. But there is a tipping point for everything !
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Review
#1681497 Review #1681497 is a subjective opinion of poster.
Reason of review
Bad quality

Ikea - Warranty

Ikea - Warranty
Ikea - Warranty
The Dalskar faucet I purchased 5 years ago has pucked. I has a 10 year warranty. The product number is 20281297, the Godmorgon bathroom series faucet. I have attached photos to demonstrate the condition of the faucet.
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Review
#1660719 Review #1660719 is a subjective opinion of poster.
Pros
  • Dissapointed
Cons
  • Not honoring warranty
Reason of review
Bad quality
Loss
$500
Preferred solution
Replace the product

Ikea - Customer service has quit answering the phone!

3.7
Details
I bought a bed in three parts and had to return one part for a refund. (The laminated slats made my wife sick) and when I called they said no problem, "We will send a shipping label to return the slats and refund your $30.) Lovely Scandinavian efficiency. Or not. After two weeks and no label I called Customer Service only to find it was "too busy" to answer the phone. I tried every week at different times of day/week for a month, same answer, and then gave up. Customer Service has shut down?!
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Review
#1656850 Review #1656850 is a subjective opinion of poster.
Cons
  • Customer care line no longer works
Reason of review
Poor customer service
Loss
$30
Preferred solution
Refund my $30 and send pre-paid label for the bed slats.

Ikea - Class Action Law Suit

1.0
Details
I’m consulting a class-action lawsuit attorney about IKEA Customer Service Department
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Review
#1656059 Review #1656059 is a subjective opinion of poster.
Pros
  • Inventory
Cons
  • Way they are treating me
  • Worst customer service
  • Truly bad delivery
Reason of review
Poor customer service
Loss
$20000
Preferred solution
Deliver product or service ordered
Tags
  • Mistake
  • ikea refunds
  • Ikea Fail Akurum
1.0
Details
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Centennial IKEA Customer Service Experience Manager
Customer Service Experience Manager “will not read any further emails” from me. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. His NewVoiceMedia report follows: “Brands are failing...
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Review
#1656051 Review #1656051 is a subjective opinion of poster.

Ikea - Customer Resolutions is HORRIBLE!!

1.0
Details
Ikea - Customer Resolutions is HORRIBLE!!
Ikea - Customer Resolutions is HORRIBLE!!
Ikea - Customer Resolutions is HORRIBLE!!
Ikea - Customer Resolutions is HORRIBLE!!
Terrible! Purchased a kitchen at Centennial, CO, IKEA, 1.5 years ago. Ikea’s messed up my order so many times in 1.5 yrs, my kitchen’s still unfinished. Wrong cabinets, wrong plan, intoxicated installer. Customer Resolutions Dept is horrible. Untrained, unprofessional! I say scratch them all and rebuild with professionals!
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Review
#1649513 Review #1649513 is a subjective opinion of poster.
Pros
  • Dissapointed
Cons
  • Poor policy
  • Horrible customer service
  • Lack of customer service after the purchase
Reason of review
Poor customer service
Loss
$20000
Tags
  • Kitchen Customer Resolution Staff
3.3
Details
I drove 45 minutes to their store and had one of their designers set me up with a PAX wardrobe. As I start to assemble it the very first thing in the instructions is that you need to fasten it to a wall. The hardware is not included in the package and you should...
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Review
#1649121 Review #1649121 is a subjective opinion of poster.
1.0
Details

Update by user Oct 09

Submitted a complaint on IKEA website regardingIKEA Centennial and Traemand. Below is a copy of their reply..“ About IKEA Centennial and Traemand, thank you for confirming, Susan.

Unfortunately, we're unable to offer any further assistance. At this time, it would be...

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5 comments
Anonymous
#1745155

IKEA Centennial, What the heck! Customer Service Has no heart!

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Review
#1649076 Review #1649076 is a subjective opinion of poster.
Pros
  • Dissapointed
Cons
  • Incorrect items
  • Unprofessional customer service
  • Lack of respomsieness

Contact Ikea Customer Service

Mailing Address:
IKEA North America Services, LLC
420 Alan Wood Rd.
Conshohocken, Pennsylvania 19428
United States
Phone:
(800) 434-4532
All Ikea Contacts

Ikea - Terrible

1.0
Details
Pittsburgh store isTerrible; worse than Walmart. At least you can self check out at Walmart. Only 1 cashier, line miles long. Wait to return an item is no better. Tricky price placements. Unable to contact customer service or corporate.
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Review
#1635880 Review #1635880 is a subjective opinion of poster.
Cons
  • No phone number listed on website
  • Lack of accountability
  • Unprofessional customer service
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution