filters
state:
Show
city:
Show
product:
Show
Ikea - Don't make me pay for broken products
Ikea - Don't make me pay for broken products
I ordered 4 Krustad bowls and 4 Krustad 10 inch plates online. 1 of the bowls was completely shattered and all 4 of the plates were chipped and pieces broken off, due to very poor packaging. I don't expect for ceramics to not break during delivery if they were all...
Read more
1.0
I didn't like
  • Poor customer service
#1333005
Reply to reviews
As I type this, I have been on hold with the ONLY phone number you can call for 1 hour and 47 minutes. I had to call about 20 times for the phone number to even place me on hold. I ordered an item in the store for shipment to my home. On the day of supposed delivery, I...
Read more
#1330702
Reply to reviews
I have spent 3 days and a total of 5 hours on hold to cancel a order I placed. First it took 3 weeks for the table to ship, I could have gone to Sweden and picked it up at the factory quicker, and then the shipping company they use only will deliver during working...
Read more
1.4
I didn't like
  • Customer satisfaction experience
#1325619
Reply to reviews
We ordered a kitchen and was told that the trucking company would contact us with the time of delivery. This was after a delivery date was provided. After spending approximately 3 hrs. on hold the delivery time was given to us - it was for a Saturday delivery between 1...
Read more
PanoramicCuscus584
PanoramicCuscus584

not at this time

1.0
I didn't like
  • Poor customer service
#1322542
Reply to reviews
I have never been disabled but now I have had multiple Strokes resulting in complication with walking I love to shop Ikea I love the experience of being in the store being able to touch and see the product I don't want to only shop online it's so impersonal what is...
Read more
SteelBologneseDog
SteelBologneseDog

As disappointing as it is IKEA doesn’t offer motorized shopping carts due to safety. The stores are often too crowded to safely maneuver around guests and displays. If somethi...

#1321802
Reply to reviews
Ordered online as store didn't have items in stock. Checked again 3 days later and items were in stock so purchased and then tried to cancel order. Told to cancel via email - which did, and then response back didn't indicate anything canceled. Tried to cancel online -...
Read more
2.5
#1321106
Reply to reviews
Show

Ikea - Online Order 1 Duvet Cover 1 bathmat Took 4 weeks

On July 4th ordered a duvet cover and a bathmat. My payment cleared my bank July 5th. My order arrived July 31st. They took 27 days to deliver a small package. that I paid $9.00 delivery fee. The initial email from Ikea said delivery would be July 13th but of course that never happened. Worst ONLINE to order from. Will NEVER order online from them again Bullshit Bullshit Sarcastic
#1318621
Reply to reviews
Show

Ikea - Still waiting

Ordered two dresses for Ikea online in June. I still have not had them delivered. In three days I spent 5 hours on hold and finally was able to tell them to cancel the order. Now I get to wait 7-14 days to see if the company will allow me to cancel the Doreen Shrug
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Website
#1314062
Reply to reviews
I bought a sofa in IKEA´s web site on June 26th. Although the delivery was scheduled by July 10th, I´ve been waiting this delivery for more than 2 weeks. Finally, after several calls and hours waiting on the phone I could schedule the delivery for today. Now I realized...
Read more
1.0
I didn't like
  • Customer service
  • Online orders customer service sucks
#1313424
Reply to reviews
I ordered for delivery and they delivered the wrong stuff. Called them every weekend since the date of purchase. I think they are deleting notes in customer cases because apparently every time when I talked to somebody, they told me something different. My problem is...
Read more
1.5
#1307187
Reply to reviews