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1.0
Details
I Haven't gotten my refund for failed delivery after Police impounded Ikea's delivery van
I Haven't gotten my refund for failed delivery after Police impounded Ikea's delivery van

Update by user Mar 23

I went on linked and contacted the CEO of Ikea out of desperation and surprisingly either he or someone who works for him responded to my email and forwarded it over to the CR or Customer Relations Department of Ikea. I was offered a $75 gift card and assured that once...

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Featured
ID
#1828214 Review #1828214 is a subjective opinion of poster.
Service
Ikea Delivery Service
Pros
  • Cheap furniture
  • Unreliable delivery
Cons
  • Staf behaviours are rude
  • Wrong information
  • Unable to deliver on time
Loss
$454
Preferred solution
Full refund
Most helpful review
I ordered two armchairs online. I received an initial message to confirm the order, and after that NOTHING anymore. So I logged into "my" IKEA online account just to discover that there is no such thing. Ikea's website is the worst in the world. They do not have a "My...
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16 comments
Anonymous
#1674877

3 years later, still not fixed...

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ID
#641086 Review #641086 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Order processing issue

Ikea - Missing items

1.0
Details
We ordered kitchen cabinets from Ikea that were delivered last weekend. When our contractor went through all of the items this week, there were 20 items missing. We have tried calling, emailing, and reaching out to Ikea on social media, all with no response. The phone message we receive every time we call is that the call volume is high. There is no option to have a call back. There is no option to hold to speak to a human being. I want someone from Ikea to call me and resolve this IMMEDIATELY.
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ID
#1850368 Review #1850368 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer

Ikea - Horrible customer service

2.0
Details
I placed an order which both IKEA and FedEx day was delivered. However I never received the item. I tried calling IKEA multiple times on different days. Once I spoke with a human who took my complaint and said I was being transferred to a department that would see to it that the item was reshipped. But when the transfer took place I got a voicemail saying that no one could take my call. There was no opportunity to leave a voicemail asking for a call back. The following calls I made were all answered by a voice message-again, no opportunity to leave a message. So, I never received the item I paid for, and it seems I have no recourse for the loss.

User's recommendation:
Do not purchase online from IKEA!

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ID
#1849068 Review #1849068 is a subjective opinion of poster.
Loss
$27
Preferred solution
Full refund
I purchased a couch and loveseat online from Ikea while it was on sale for 20% off. In order to get this discount I had to get a family membership number in which I did. I remember putting in the number and seeing the discount show up before I ordered it. About 2 days...
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ID
#1841428 Review #1841428 is a subjective opinion of poster.
Location
Pensacola, Florida
I ordered a couch and loveseat online from Ikea because it was 20% with the family membership. I've never bought from them before so I signed up so that I could get the discount. I remember putting in the membership number that was required but apparently I did...
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ID
#1841391 Review #1841391 is a subjective opinion of poster.
Location
Pensacola, Florida

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ikea - Not coming back

This IKEA Palo Alto Store has the worst customer services ever now... All the managers and head people are so attituded and unhelpful. They just like *** holes...Ill never come back again... Sucks !!! It will be closed soon if they still keep doing the business like this...So pissed today
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ID
#1776338 Review #1776338 is a subjective opinion of poster.
Pros
  • Dissapointed
Cons
  • Management not empowered to resolve issues

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Ikea - Get prepared for the worst telephone customer service ever.

1.5
Details
Purchased a kitchen. All the sales staff try their best and even the call center staff are reasonable good at answering questions. The hold time is completely unacceptable. Usually exceeds 1 hour. In order to return items to a collection point you must speak to 2 separate agents on the phone. Total hold time is never less than 45 minutes. Stay away from this company.
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1 comment
Anonymous
#1840341

I agree. It's totally ridiculous

ID
#1766180 Review #1766180 is a subjective opinion of poster.

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Verified Reviewer

Ikea - Do not buy Galant filing cabinet

1.0
Details
The combination lock keeps choosing its own combination and I have watched all the Youtube videos on how to find the correct numbers. Even the hacks have stopped working!
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ID
#1746295 Review #1746295 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$235
Preferred solution
Full refund

Don't buy if you cannot take it home with you. Ikea Delivery service horrible.

1.8
Details
My furniture delivery is rescheduled for the 3rd time. It's been 2 weeks now. No sign of my furniture. Delivery company does not even have the decency to call and tell us not to wait. They make us wait all day . And when we call at the end of the day, wait time for calls are between 46 minutes to 2 hours and they ask us to reschedule because there is Nothing they can do about it. Complete nightmare. Worse experience of my life.
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ID
#1730749 Review #1730749 is a subjective opinion of poster.
Service
Ikea Delivery Service
Pros
  • Good furniture
Cons
  • Bad delivery service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Ikea - Lousy phone service

1.0
Details
Their automated phone system disconnects repeatedly after getting through to the last menu item. It is impossible to call a local store direct and their central answer service seems to be staffed by people who haven't a clue and have to put you on hold while they call the secret number to the store near you. They no longer sell the traditional Scandinavian foods that are a major reason for a one hour drive to their store.
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ID
#1715876 Review #1715876 is a subjective opinion of poster.
Location
Saint Petersburg, Florida

Contact Ikea Customer Service

Website:
Mailing Address:
420 Alan Wood Rd.
Conshohocken, Pennsylvania 19428
United States
Phone:
(800) 434-4532
Contact Ikea Customer Service

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Ikea - Don’t bother

1.9
Details
Started as a great place to shop , soon become a place that should be avoid at any cost. The service and knowledge do not exist, the food section having a bad habit of getting reed items that IKEA use to be known for plus the quality is going down the hill to.t
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ID
#1709483 Review #1709483 is a subjective opinion of poster.
Location
Telluride, Colorado

Ikea - Impossible to communicate with.

1.0
Details
Phone system routinely hangs up mid-call. The Byzantine automated series of prompts results in a "transferring you to our customer service team," followed by "we did not receive your selection within the time allowed" and a hangup. Web site is similarly wonky. I will never purchase from these people again.
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ID
#1681577 Review #1681577 is a subjective opinion of poster.
Service
Ikea Customer Care
Cons
  • Response to problem
  • Operational incompetence
  • Aweful response time to customer concerns
Reason of review
Poor customer service
Loss
$801
Preferred solution
Deliver product or service ordered

Ikea - Can't look at orders

To begin with their website *** It is not good enough for today's standards. It is as if they sent their web development team home once their website was built. But more importantly, I just can't find my existing order. This is a product/design issue. How lame should one be to not expose these things online. May be it's their arrogance. The fact that they have people coming for their product could mean that they could get away with these things. But there is a tipping point for everything !
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ID
#1681497 Review #1681497 is a subjective opinion of poster.
Location
Jersey City, New Jersey
Product
Ikea Website
Reason of review
Bad quality

Ikea - Warranty

Ikea - Warranty
Ikea - Warranty
The Dalskar faucet I purchased 5 years ago has pucked. I has a 10 year warranty. The product number is 20281297, the Godmorgon bathroom series faucet. I have attached photos to demonstrate the condition of the faucet.
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ID
#1660719 Review #1660719 is a subjective opinion of poster.
Pros
  • Dissapointed
Cons
  • Not honoring warranty
Reason of review
Bad quality
Loss
$500
Preferred solution
Replace the product

Ikea - Case 1630124

1.0
Details
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
Ikea - Case 1630124
IKEA has not responded to my post or multiple emails and calls.
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ID
#1658987 Review #1658987 is a subjective opinion of poster.
Service
Ikea Customer Care
Cons
  • Very poor customer service
  • Inflexibility
  • Customer service management does not help
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund and finish Installing kitchen with no charge

Ikea - Customer service has quit answering the phone!

3.7
Details
I bought a bed in three parts and had to return one part for a refund. (The laminated slats made my wife sick) and when I called they said no problem, "We will send a shipping label to return the slats and refund your $30.) Lovely Scandinavian efficiency. Or not. After two weeks and no label I called Customer Service only to find it was "too busy" to answer the phone. I tried every week at different times of day/week for a month, same answer, and then gave up. Customer Service has shut down?!
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ID
#1656850 Review #1656850 is a subjective opinion of poster.
Service
Ikea Customer Care
Cons
  • Customer care line no longer works
Reason of review
Poor customer service
Loss
$30
Preferred solution
Refund my $30 and send pre-paid label for the bed slats.