IKEA Reviews

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I Haven't gotten my refund for failed delivery after Police impounded Ikea's delivery van
I Haven't gotten my refund for failed delivery after Police impounded Ikea's delivery van
Update by user Apr 17, 2020

I still have not gotten my refund back. I was told once the store reopen I will receive.

Update by user Mar 23, 2020

I went on linked and contacted the CEO of Ikea out of desperation and surprisingly either he or someone who works for him responded to my email and forwarded it over to the CR or...

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3 comments
#1878576

Can you please share the contact email of the customer service relations associate who got back to you? I’ve been desperately trying to contact the company for a delayed shipment as well. Thank you!

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Featured
ID
#1828214 Review #1828214 is a subjective opinion of poster.
Service
Ikea Delivery Service
Pros
  • Unreliable delivery
  • Cheap furniture
Cons
  • Delivery
  • Wrong information
  • Staf behaviours are rude
Loss
$454
Preferred solution
Full refund
Most helpful review
I ordered two armchairs online. I received an initial message to confirm the order, and after that NOTHING anymore. So I logged into "my" IKEA online account just to discover that there is no such thing. Ikea's website is the worst in the world. They do not have a "My...
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20 comments
#1876599

Agree ordered an item item seems to be on standstill and ikea does not pick up their phones

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ID
#641086 Review #641086 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Order processing issue

Ikea franchise

Hi sir / madam This is to let you know that I am interested in IKEA franchise and I want to open it In Raipur, Chhattisgarh, India. So I want to get the information about the IKEA Procedure to open an IKEA franchise Thanking you Mayan Agrawal
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ID
#3086902 Review #3086902 is a subjective opinion of poster.
Location
Indore, Madhya Pradesh

Paring you money for a product you're out if buy might have at another IKEA???

Wanted a shelf. Wrote down number to go find. Not there. Employee told me those won't be in till Dec 22. Or I could check at the nearest store in Emeryville/ Called Emeryville and was told that shelf has been discontinued. Next?
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ID
#3078871 Review #3078871 is a subjective opinion of poster.
Location
San Carlos, California
New Reviewer

Assembly

I would like some assembly help please I do not have any problems otherwise. Would like help as soon as possible
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ID
#3071750 Review #3071750 is a subjective opinion of poster.
Location
Huntsville, Alabama
Cons
  • Cant reach a real human
Preferred solution
Assembly please

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Verified Reviewer
New Reviewer

For information on my delivery

Delivery was an hour and late after telling me they were 15 minutes away, then I was left holding on the phone for over 30 minutes. Very dissatisfied in how IA runs it's business.

User's recommendation: Rent a trailer it would be cheaper.

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ID
#3061356 Review #3061356 is a subjective opinion of poster.
Location
Fort Worth, Texas

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New Reviewer

Complaint about a installation date

IKEA - Complaint about a installation date
Good evening, I bought a bad and a wardrobe for my son from ikea in bahrain 2weeks ago they delivered them and because there was no electricity yet they say they will come back to install it , i called them they told me we booked you for the 6th wich is today , i waited till 4 o'clock this afternoon then i called the customer service agent told me there an installation problem we are stopping this service and will start again after 2weeks , they didn't bother to call before to apologise or even when i called the girl didn't show any interest . My son is still waiting sleeping on the sofa .
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ID
#3043010 Review #3043010 is a subjective opinion of poster.
Location
Salmabad, Northern Governorate
Preferred solution
Let the company propose a solution
New Reviewer

Pissed off

Went into store to order a sofa. Paid over 500 for it plus extra £40.00 pounds delivery. Sofa arrives, after much trial and trepidation to get it inside, unpack it to note that it has been shipped without any securing bolts etc. So now I have a totally useless piece of wood in my flat that cannot be used as it will now take them 10 business days to post what is required to complete the unit. Note impressed, this is the first time I have been to IKEA and went based on guidance from someone else. Will rethink before using them again.

User's recommendation: Make sure you get what you pay for.

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ID
#3036565 Review #3036565 is a subjective opinion of poster.
Location
Batley, England
Preferred solution
Deliver product or service ordered
New Reviewer

Order

The Wrong product was sent to me. I ordered 2 packages of legs for a high chair and they sent a 4 dowel bar.
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ID
#3034712 Review #3034712 is a subjective opinion of poster.
Pros
  • Nice selections
Cons
  • Ordering on line and receiving wrong product
  • Service
Preferred solution
Deliver product or service ordered
New Reviewer

Complaint!

Customer service desk rep was very rude, saw me waiting kept in talking to coworkers. Finally came to the desk and gave me no other options. I should have complained to store Manager
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ID
#3034022 Review #3034022 is a subjective opinion of poster.
Location
Milford, Connecticut
New Reviewer

Return policy

I called resolution Dept I have a case #. Im waiting to hear back? Its been a week I have made numerous calls &;;;;;;;;;;;;;;;; left messages with NO response.
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ID
#3034008 Review #3034008 is a subjective opinion of poster.
Location
Milford, Connecticut
Loss
$152
Preferred solution
I was told I would receive a credit something!

Catalog

Just that there are no more catalogs. That is upsetting due to i don't have a computer to go on line to order. It is what it is. Thanks anyway. Jeannette Murphy
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ID
#3025649 Review #3025649 is a subjective opinion of poster.
Location
Halifax, Nova Scotia
New Reviewer

Very suspicious n uncomfortable comments by your contract furniture assembly worker

IKEA - Very suspicious n uncomfortable comments by your contract furniture assembly worker
2 workers came n 1 of the workers asked me the following questions: 1. Is the end of your garden a lake or a road? 2. Do you have a dog? I saw him knocking on my bar counter in the car poach as if checking how solid the wood is as per enclosed photo. Note: l will use this as my first line of defend should anything happened to my house. I am contemplating launching a police report as a record to protect my house n family. My sales order S438-******** My contact 019380****

User's recommendation: Don’t ask unnecessary security questions of the house.

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ID
#3015577 Review #3015577 is a subjective opinion of poster.
Preferred solution
No security threat to my house and family
New Reviewer

Need to change the pick up date.

I was told even though I called. They will only hold the order for 24 hrs. I cant get it until Saturday now. I have waited 3 months for it to get in stock. We were there a week ago and told it would be in today. I ordered first thing this morning. Now I might lose it.Angry
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ID
#3010022 Review #3010022 is a subjective opinion of poster.
Preferred solution
Hold the item until Saturday 10/30.

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Verified Reviewer
New Reviewer

Una cajonera

Hola tengo una cajonera pero seme dañaron dos cajones quiero saber si los venden por separado es la cajonera que trae cuatro cajones grandes y dos chicos lo chicos son lo que se dañaron
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ID
#3009670 Review #3009670 is a subjective opinion of poster.
Location
San Jose, California
Preferred solution
Unos cajones

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Verified Reviewer
New Reviewer

Doesn't honor return policy

Tried to return an item I purchased 3 weeks ago, unused, new condition, with a receipt. They refused to refund my money because I had taken off the price tag. They consider the removal of a price tag a "modification" of the item. What?!!!!

User's recommendation: Do not go there.

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ID
#3001444 Review #3001444 is a subjective opinion of poster.
Location
Sacramento, California
Loss
$55
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Added charges

I ordered a kitchen counter top from your North York Store, in Toronto. I had a call from the company making the counter top who said that it would cost of $90 to bring the counter top into my house. I already paid $275 for measure and Install and delivery. Removal of old counter top was $75 and delivery cost $75. Now they want to add on $90 to bring it into my house?

User's recommendation: Don't buy counter top at Ikea.

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ID
#2997037 Review #2997037 is a subjective opinion of poster.
Pros
  • Cheap items
Cons
  • Bad service all the time
Preferred solution
That I would not be charged an additional $90 to bring the counter top into my house this is ridiculous after $425 charges not related to the actual counter top.

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