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IKEA kitchen —- DON’T

Multiple visits . Added cost then did not order multiple parts and then didn’t know how to send them after they had delivered the rest of the kitchen. Total ignorance . That toll free number is a waste of time and I mean long waits or being hung up on. In store no better. There is no admission of error and no “make by it right” by this company . This is a disorganized rabble.
#1371089
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Basically, I ordered online and IKEA took my money. Then they didn't deliver what I ordered, and I'm going on two weeks of trying to get thru to customer support. Been successful twice, without any fix to the situation. Customer support is absolutely the worst I've...
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#1367396
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Had I known the delivery company IKEA works with and it’s telephone support network was so sub-par, I would have saved myself the 4 hours I spent waiting for my order today and simply gone to the store. After not receiving any update on my order past my due delivery...
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1.0
#1350497
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Called in March 2018 to get a replacement cushion for my couch (warranty replacement). April 2018 I get an email that a tracking number would be sent soon.....still waiting in August 2018, so I call, and call, and call, and call. You can never get through to talk with...
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1.6
#1349275
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Let me start by saying that we are long term IKEA customers, over the years, we bought bedrooms, sofas, tables, etc . About 2/3 of our furniture is IKE. WE usually go to the local store and load the van, with the occasional delivery when an item is not available in the...
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Oberlin, Ohio
#1348488
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I've gone to Ikea many times and would like to put down a few kind words to encourage staff and workers there to keep up the good work. The Ikea we went to is always tidy and clean. I've been there a couple of times to shop for furniture and appliances. My most recent...
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4.3
I liked
  • All of it on line in store set up
  • Merchandise
  • Meatballs
#1347842
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We had a sheet printed out on the item we were going to buy. The Cashier is suppose to cross-check the items on the sheet with the items you pick up in their warehouse section - HE DID NOT and we ended up driving 2 hours home to find we had the wrong parts - now we...
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#1347223
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we did an order for beds for our kids about $1700.00, XPO the delivery/assembly company, says they showed up, complete untruth, we had 2 phone calls no messages from a cell phone.we have a ring door bell which lets us know when someone is at the door (it was open...
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1.9
I liked
  • Some of the staff
I didn't like
  • Poor policy
  • Staff cant solve the problems the company creates
  • Not honest
#1346620
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Ikea - Worst customer service ever
I placed an order for the Ikea Hemnes Daybed for my new flat on 26th August for delivery on 01st September between 11am and 3pm. I received confirmation that the delivery was confirmed. On the day of the delivery I received no confirmation of my order and at 3:30 I...
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1.2
#1346125
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I have been a loyal IKEA customer for decades, even having visited their flagship store in Malmo, Sweden. IKEA double charged us $9 shipping fee for previously sent incorrect handles ($6.99 for handles-$9 x 2 for each shipping.). I spoke at length to IKEA via...
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1.6
I liked
  • Inexpensive durability
I didn't like
  • Lack of respomsieness
#1345318
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