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I ordered the Ecktorp sofa online on 11/25/17 with delivery to be 12/18/17, a Monday which is my one week day off. When I had heard nothing about delivery by the Friday before, I tried calling the customer service number. Automated answering with the same messages over...
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1.0
I didn't like
  • Horrible customer service
#1168916
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For over 10 years, I have loved shopping at IKEA for everything from rec room storage solutions, to breakfast room furniture, to dorm room shopping for oldest. However, it is definitely a day trip. The closest IKEA is over an hour away and the traffic is frustrating,...
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2.8
I liked
  • Products offered
I didn't like
  • Online orders customer service sucks
#1167699
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purchased Hemnes cabinet with panel/glass door, article no 903.717.13. Picture shows that door can assembled to be either left or right side opening but detailed instructions show only right side opening, so I called to get clarity on how to install hinges for left...
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#1166890
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Ikea - Your commercial sucks!!

Ikea
#1163675
Shows a white woman who thinks she stealing because of the price. I don’t steal and the inference is a palling to me. Drop that piece of *** commercial as I would certainly not shop there and be considered a thief
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Ikea - Bad bad

Ikea
#1130098
First received bad sink. Reorder one to be at new home on a dead line date!!! They promise us it would be their... still not received it...just saying you make your mind up..........
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Ikea - Only refunded 60 percent of purchased price on unopened desk

Ikea
#1119704
1.2
Details
Website says refunds up to a year Less than one month could only get 60 percent back in store credit Website/IKEA lies lies lies
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ikea - Horrible and the food from the food court gave me food poisi

Ikea
#1088986
1.2
Details
No i didnt contact anyone. The employees were rude and very unprofessional
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Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Ordered a sofa bed in store. No room left in my truck after other smaller items on board so I paid $199 for shipping. Big mistake! Delivery cancelled on day of twice. First time XPO Logistics said they went to the store and the item was not available for pickup. A week...
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#1153981
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We ordered an armoire that was supposed to be delivered last Friday. They called the day before as planned and said that someone would call us 30 minutes before making the delivery. Guess what - no one called. BUT they did come, they stopped, and deemed it was too...
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I didn't like
  • Delivery
#1150849
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I had my kitchen for year or so and nothing paint coming off my doors. I had one replaced and after that Ikea stopped the Akurum cabinets altogether. I have worked with them since and no resolution. I am called and tried different companies to repainted and was told...
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I liked
  • Dissapointed
#1143217
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Ordered Chest of Drawers around the middle of October to complete a set that I had purchased a couple of years ago. The Delivery with their 3rd part delivery is a nightmare. They don't show up as expected and then stated they will come late at night like after 9 PM....
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Anonymous
Plussier

When called the second time was on hold for over 45 minutes. Finally was so frustrated that I hung up. Will try to call again on Monday

1.0
#1140656
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2 days were wasted since the first delivery was missed by their 3 party delivery service, Xpo logistics. They never showed and I lost a day of work. Ikea claimed they were going to deliver at 2pm, and then fraudulently claimed that they arrived and I wasn't there, when...
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Anonymous
Joe

had the same problem, then they rescheduled, 1 week later... no wonder Amazon is taking over the world.

1.8
I didn't like
  • Told to call back after an hour on the phone
  • Customer satisfaction experience
  • Aweful response time to customer concerns
#1138600
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First, this is not a judgement on the IKEA business model or the quality if IKEA products. Second, I once bought thousands and thousands of dollars of IKEA products in Portland and transported them 5 hours away to Southern Oregon in my pickup truck and trailer. Word...
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#1138265
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I will no longer use any of IKEA services. My experience was horrible with them. I bought items online and place my order early October. In November when i didn't hear from them I called. After 30-40 min wait on hold, I was told that the payment did not go through and...
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1.2
I didn't like
  • Customer support
  • Wasted 2 months of my time
  • Unable to deliver on time
#1136981
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