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I order drawer parts for my Ikea Kitchen, returned merchandise in February 2018, May 23, 2018, I still have not received refund, I have called at least five time with over an hours wait for a live person to talk too. I ordered on line and returned via US mail. I have...
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2.3
I didn't like
  • Online orders customer service sucks
  • Employee incompetence
  • Phone hold times
#1262895
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Ordered kitchen cabinets on 4/25. Order expected to arrive 5/18. Notified on 5/14 cabinets had shipped. 5/21 - no one can find the truck. IKEA has no customer service; even their phone number on their website is wrong. I called the dresser refund number to get some...
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1.0
#1261098
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On 5/19/18 I ordered and paid for elaborate 4 wardrobe PAX 118" closet system. Salesman everything in stock and it could be delivered tomorrow. Sunday delivery on time and trucker was very helpful and pleasant. He delivered 40 boxes to me. After I started complaining...
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2.3
I liked
  • Salesman and delivery driver professional
#1260711
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Ikea - Could not get 700 dollars of merchandise delivered

Well run from this store 3 hr holds and no merchandise received this company is an f ing joke right along with the delivery company XPO lost merchandise huh any questions call Ole Danny boy at 7349415854
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1251754
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I placed an order on March 17th, and it was supposed to be delivered March 24th. I never got it. I tried to call their customer service line 3 different time, but each time, I held for 45+ minutes before giving up. I sent a message through Facebook on March 25th, they...
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1.0
I didn't like
  • Lack of accountability
  • Wrong information
  • Management
#1251197
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So basically I ordered some stuff from Ikea and it was supposed to come today. The company who was delivering my stuff failed to call me the day before to inform me of my 4-hour window, and failed to call me right before they arrived at my apartment, which meant that I...
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#1243341
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I bought a wardrobe for my Grandson. It was to be delivered on a certain date and time. That date came and left. The wardrobe was not delivered. There was no text, call or email explaining why the wardrobe was not delivered. So my daughter rescheduled for the next week...
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Anonymous
Red

A $29 wardrobe ? I'd like to see that.

1.9
I didn't like
  • Poor order communication
  • Truly bad delivery
  • Customer
#1242206
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A couple of pictures to explain how to assemble cabinets. Cabinets measurements different from panels that are to be affixed. Attempt calling for help and after waiting an interminable length of time getting a person who hasn’t the knowledge and experience of building...
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3.2
#1240993
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I wrote this to the Ikea customer service, who failed to reply. -------quote-------- I have been experienced with the lowest quality of service with Ikea with respect to my pending order 285063437. I have been waiting this delivery for two weeks because, not to my...
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1.0
#1239557
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I was scheduled to have my mattress delivered on 4/12/Thursday. However, no one called me the day before to confirm nor 30 minutes prior to delivery on delivery date as per your protocol. Since no one contacted me, I was not home. Because I wasn't home, they could not...
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2.5
#1235574
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