Most helpful review

Impossible to check/know order status-Worst website ever

I ordered two armchairs online. I received an initial message to confirm the order, and after that NOTHING anymore. So I logged into "my" IKEA online account just to discover that there is no such thing. Ikea's website is the worst in the world. They do not have a "My...
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21 comments
#2182162

Lots of companies have had supply chain issues but Ikea is definitely the worst. When providing feedback there is a question regarding how much does it reflect on Scandinavian style - perhaps in style but I had the impression that Scandinavians were much better at managing a business. In the meantime they have been increasing the prices of the stock they do have up to 50% - check Ikea's profits at the end of this fiscal year.

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ID
#641086 Review #641086 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Order processing issue

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New Reviewer

Customer service not answering calls

Original review updated by user Oct 01, 2022
I was literally on hold for an hour and nobody answered the call. I was holding for support for my blinds and after the customer service picked up, said could not help

User's recommendation: Stay away.

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ID
#4038988 Review #4038988 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Customer service at ikea is a literal joke
Loss
$700
Preferred solution
Full refund
New Reviewer

I haven't received all my orders

IKEA - I haven't received all my orders
I want rest of my Units wardrobe is delivered but SONGESAND Chest of drawers and bedside table Very disappointed
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ID
#4033590 Review #4033590 is a subjective opinion of poster.
Loss
$200
Preferred solution
Deliver product or service ordered

I still didn’t get my refund yet or replacement it been a weeks. Can someone call me at 347515****

I place an order online but didn't receive it .I called for a replacement but not has been resolved . Can I someone call me please. I need to talk to a supervisor
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ID
#4004936 Review #4004936 is a subjective opinion of poster.
Location
Jersey City, New Jersey
New Reviewer

I have a problem with your delivery in moroco

I purchased products from your store on 20/08/2022 and expected to receive them on 02/09/2022 but unfortunately I have not yet I called the customer center and they said they called me and found the voicemail, but I know they are lying
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ID
#3949734 Review #3949734 is a subjective opinion of poster.
Location
Casablanca, Casablanca

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New Reviewer

Horrific delivery experience

IKEA - Horrific delivery experience
Original review updated by user Sep 04, 2022
I placed an order on Wednesday. Delivery was scheduled for some time between 8 am- 8 pm on Saturday. Not ideal for a business closed on Saturdays, but I made sure to be available then. On Friday, I received a text confirmation, then, later on Friday, a text telling me...
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ID
#3921906 Review #3921906 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Poor customer service
  • Delivery
Preferred solution
Price reduction

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New Reviewer

UNDELIVERED PAID ORDER

Hi there, My name is Grace and I live here in Cebu. On July 13, 2022 I placed an order online of 1 Multi -layer storage cabinet floor stand. The confirmation email says they're processing my order #110214 but its been over a month, yet the product that had been fully paid is still undeluverwd as of late. I saw the add in FB Please help me.because if its not your company , then who is it?

User's recommendation: Never ever prepay an order. Ensure payment is done upon delivery. It is so disgusting.... Ikea can't even handle a simple inquiry.

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ID
#3912189 Review #3912189 is a subjective opinion of poster.
Location
Dumaguete, Negros Oriental
Cons
  • Got an email after payment was made nothing comes after that
Loss
$1099
Preferred solution
Full refund
New Reviewer

Assembly and repair

Can't seem to find any place within your system to get a simple assembly question answered. When I first called it was before 5pm. Surely help should be available for longer hours. I've been trying to get help online for the last two hours, and it appears there is no one to chat to without paying money.

User's recommendation: Ask how to get in touch with ikea regarding assembly instructions if you plan on building the item yourself. Instruction manuals aren't entirely clear, and there are no written instructions to help you.

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ID
#3905638 Review #3905638 is a subjective opinion of poster.
Location
Richmond, California
Preferred solution
HELP

NO COMPASSION

I am disgusted with IKEA Sydney. We called and wrote an email asking IKEA to consider donating goods to the Ukrainian war refugees that have arrived in Australia. These are mainly women and children who have left their families and husbands in Ukraine to fight the war...
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ID
#3902789 Review #3902789 is a subjective opinion of poster.
Location
Sydney, New South Wales

Disappointed

I ordered a sofa Bed in May 2021 they sent two out of three piece and refunded for the one missing piece, the sofa is no use without the third piece , I have been trying for 15 months to get the missing piece, I believe you are failing miserably to help me

User's recommendation: Do not use the online service.

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ID
#3889215 Review #3889215 is a subjective opinion of poster.
Location
Coquitlam, British Columbia

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New Reviewer

UNDELIVERED PAID ORDER

IKEA - UNDELIVERED PAID ORDER
On June 13, 2022, I placed an order online of 1 unit of Multi-layer Storage Cabinet floor stand from an advertisement seen in Facebook. That paid order had an Acknowledgement Confirmation from Ikea which I have appended here for your reference. Been excitedly waiting for the order. Unfortunately however, I got no email from you.

User's recommendation: Order must paid thru COD to ensure our money is not wasted.

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ID
#3887336 Review #3887336 is a subjective opinion of poster.
Location
Cebu City, Cebu

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New Reviewer

Cant find stock