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I met with Steven/kitchen designer from the Jacksonville store on Friday Sept. 14 regarding problem with my kitchen order. I was billed and extra $1,100.00 from Traemand due to IKEA sending the wrong kitchen design for installation. Traemand said it was not their...
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Company wrote 0 private or public responses to the review from Dec 10.
1.0
I didn't like
  • Wasting my time for a mistake ikea made
  • Lack of customer service after the purchase
#1419778
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What year are we in now that IKEA online has no order tracking system??? *** your orders don't even show up when you log into your account. There is no 'order history' record of ANY sort. If you lose the original order # email that they send you, you're basically...
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Company wrote 0 public responses to the review from Nov 27.
#1408765
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For anyone who is reading this, I have the solution to ikea terrible delivery/assembly problem. Just like the countless posts before me the assembly was unprofessional, lazy and only bother to quickly assemble my pax wardrobe and be on their way . Sure they have other...
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Company wrote 0 public responses to the review from Nov 19.
#1403784
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A person told me about Ikea's chat line on their website and I got to use it a couple of weeks ago. I tried again today and it looks like it's not working anymore. I'm back to trying to call them on the phone. I am getting that "we are busy" message again. I dont know...
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Company wrote 0 public responses to the review from Nov 01.
#1392424
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Purchased gronlid sectional with chaise to have delivered and assembled. upon assembling the sofa was NOT lined up with chaise. had to call and reorder new. then wait. and wait for a cushion that was missing from order. the sofa came, was assembled. then cushion...
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Company wrote 0 private or public responses to the review from Oct 17.
2.5
I didn't like
  • Lack of customer service after the purchase
  • Not being treated respectfully
#1384454
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IKEA kitchen —- DON’T

Multiple visits . Added cost then did not order multiple parts and then didn’t know how to send them after they had delivered the rest of the kitchen. Total ignorance . That toll free number is a waste of time and I mean long waits or being hung up on. In store no better. There is no admission of error and no “make by it right” by this company . This is a disorganized rabble.
Company wrote 0 private or public responses to the review from Oct 02.
#1371089
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Basically, I ordered online and IKEA took my money. Then they didn't deliver what I ordered, and I'm going on two weeks of trying to get thru to customer support. Been successful twice, without any fix to the situation. Customer support is absolutely the worst I've...
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Company wrote 0 private or public responses to the review from Sep 27.
#1367396
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Had I known the delivery company IKEA works with and it’s telephone support network was so sub-par, I would have saved myself the 4 hours I spent waiting for my order today and simply gone to the store. After not receiving any update on my order past my due delivery...
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Company wrote 0 public responses to the review from Sep 08.
1.0
#1350497
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Called in March 2018 to get a replacement cushion for my couch (warranty replacement). April 2018 I get an email that a tracking number would be sent soon.....still waiting in August 2018, so I call, and call, and call, and call. You can never get through to talk with...
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Company wrote 0 private or public responses to the review from Sep 07.
1.6
#1349275
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Let me start by saying that we are long term IKEA customers, over the years, we bought bedrooms, sofas, tables, etc . About 2/3 of our furniture is IKE. WE usually go to the local store and load the van, with the occasional delivery when an item is not available in the...
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Company wrote 0 private or public responses to the review from Sep 06.
Oberlin, Ohio
#1348488
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