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Even before buying it, I asked the sales floor person about the product, its stability and if any potential problems. Followed the instructions exactly as detailed step by step. I am no rocket scientist but it doesnt take a professor to figure out this altogether has...
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I liked
  • Design
I didn't like
  • Poor guidance and directions
#1279362
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Don't waste your time ordering product to be delivered. If you need to communicate with customer service it is IMPOSSIBLE. They do not communicate on your order via chat, email or any other method than an 888 number which frequently is so over booked the number sounds...
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Anonymous
Anonymous

I am experiencing the same problem.....

1.0
#1274206
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delivery is almost garanteed to be late and when I say late I mean 30 days and customer service wow they say they record it but try to get to someone to complain about customer service and you will be transferred and then it just hags up over and over again. I can not...
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2.5
I didn't like
  • Worst customer service
  • Management not empowered to resolve issues
#1272583
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You cannot reach the store where you purchase items - they make you call a toll free number where you hear 88 minutes, 49 minutes, 180 minutes and the recording you're forced to listen to plays over and over dozens of times. The 49 minutes today was actually 109 mins -...
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#1272072
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I order drawer parts for my Ikea Kitchen, returned merchandise in February 2018, May 23, 2018, I still have not received refund, I have called at least five time with over an hours wait for a live person to talk too. I ordered on line and returned via US mail. I have...
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2.3
I didn't like
  • Online orders customer service sucks
  • Phone hold times
  • Employee incompetence
#1262895
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Ordered kitchen cabinets on 4/25. Order expected to arrive 5/18. Notified on 5/14 cabinets had shipped. 5/21 - no one can find the truck. IKEA has no customer service; even their phone number on their website is wrong. I called the dresser refund number to get some...
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1.0
#1261098
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On 5/19/18 I ordered and paid for elaborate 4 wardrobe PAX 118" closet system. Salesman everything in stock and it could be delivered tomorrow. Sunday delivery on time and trucker was very helpful and pleasant. He delivered 40 boxes to me. After I started complaining...
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2.3
I liked
  • Salesman and delivery driver professional
#1260711
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Ikea - Could not get 700 dollars of merchandise delivered

Well run from this store 3 hr holds and no merchandise received this company is an f ing joke right along with the delivery company XPO lost merchandise huh any questions call Ole Danny boy at 7349415854
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1251754
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I placed an order on March 17th, and it was supposed to be delivered March 24th. I never got it. I tried to call their customer service line 3 different time, but each time, I held for 45+ minutes before giving up. I sent a message through Facebook on March 25th, they...
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1.0
I didn't like
  • Lack of accountability
  • Wrong information
  • Management
#1251197
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So basically I ordered some stuff from Ikea and it was supposed to come today. The company who was delivering my stuff failed to call me the day before to inform me of my 4-hour window, and failed to call me right before they arrived at my apartment, which meant that I...
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#1243341
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