IKEA kitchen —- DON’T
Multiple visits . Added cost then did not order multiple parts and then didn’t know how to send them after they had delivered the rest of the kitchen. Total ignorance . That toll free number is a waste of time and I mean long waits or being hung up on. In store no better. There is no admission of error and no “make by it right” by this company . This is a disorganized rabble.
Basically, I ordered online and IKEA took my money. Then they didn't deliver what I ordered, and I'm going on two weeks of trying to get thru to customer support. Been successful twice, without any fix to the situation. Customer support is absolutely the worst I've...Read more
Had I known the delivery company IKEA works with and it’s telephone support network was so sub-par, I would have saved myself the 4 hours I spent waiting for my order today and simply gone to the store. After not receiving any update on my order past my due delivery...Read more
Called in March 2018 to get a replacement cushion for my couch (warranty replacement). April 2018 I get an email that a tracking number would be sent soon.....still waiting in August 2018, so I call, and call, and call, and call. You can never get through to talk with...Read more
Let me start by saying that we are long term IKEA customers, over the years, we bought bedrooms, sofas, tables, etc . About 2/3 of our furniture is IKE. WE usually go to the local store and load the van, with the occasional delivery when an item is not available in the...Read more
I've gone to Ikea many times and would like to put down a few kind words to encourage staff and workers there to keep up the good work. The Ikea we went to is always tidy and clean. I've been there a couple of times to shop for furniture and appliances. My most recent...Read more
- All of it on line in store set up
We had a sheet printed out on the item we were going to buy. The Cashier is suppose to cross-check the items on the sheet with the items you pick up in their warehouse section - HE DID NOT and we ended up driving 2 hours home to find we had the wrong parts - now we...Read more
we did an order for beds for our kids about $1700.00, XPO the delivery/assembly company, says they showed up, complete untruth, we had 2 phone calls no messages from a cell phone.we have a ring door bell which lets us know when someone is at the door (it was open...Read more
I placed an order for the Ikea Hemnes Daybed for my new flat on 26th August for delivery on 01st September between 11am and 3pm. I received confirmation that the delivery was confirmed. On the day of the delivery I received no confirmation of my order and at 3:30 I...Read more
I have been a loyal IKEA customer for decades, even having visited their flagship store in Malmo, Sweden. IKEA double charged us $9 shipping fee for previously sent incorrect handles ($6.99 for handles-$9 x 2 for each shipping.). I spoke at length to IKEA via...Read more
- Inexpensive durability
I didn't like
- Lack of respomsieness
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