London, England
Not resolved

I bought a HAGALUND, Two-seat sofa-bed, Blekinge white at IKEA -Lakeside.The cashier confirmed that the item will be delivered to my door. On the delivery day, the delivery man refused to deliver the item to my door saying that it is too heavy and he will leave it on the roadside and i will have to carry it to my door.

I was very appalled by this service.

The delivery man did not try alternative ways to help me even though i did mention to him that i suffer from a back problem.I will not recommend using Breezemount delivery service. The crew is very unhelpful and deliver poor service.

Product or Service Mentioned: Ikea Cashier.

Monetary Loss: $400.

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