Quality of material is gone down no support if the material in the package is not right. You are on your own to carry back and return at the return desk.
But if you are buying big wardrobe or something heavy be careful you are not sure what is in the package. I had this issue with there PAX systems and really upset. Future not more furniture buy from IKEA. Bought PAX wardrobe but back covering turns out to be wrong cut somehow managed but there was no support no phone number no one to help you.
Except return desk.
Means dis assemble whole wardrobe and put back in care take back which is 200lbs not easy for this. Quality not very good as it used to be.
Monetary Loss: $400.