I ordered (on-line) a dresser from IKEA and found some of the hardware was missing. I tried numerous times to reach customer service by phone.
I got disconnected, transferred then disconnected, told it was the wrong department, hung up on, and found options where there was no way to get customer service. Even the option on their website (Home shopping) didn't exist. I am still waiting for an e-mail reply. The dresser isn't usable without hardware.
Their customer service is one of the most frustrating I have ever encountered.
I will not do business with them again. I advise you don't either.