State: New York City: New York Clear all filters (31 of 867 reviews match)
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Horrible service! Lines are huge on the weekend but no one cares. The staff works slowly, engage in conversations and simply don't care. During the week there aren't even enough people to serve you. There was no milk to get coffee, the guy who served my food had a long...
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Anonymous
Anonymous

Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

1.8
#864989
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I Ordered a table which arrives with two wrong legs. After calling and complaining, they said they would expedite the legs in 5-7 business days (which I thought was absurd since it was their fault for sending the wrong legs so the least they could do was get it...
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Anonymous
Anonymous

Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

1.8
I liked
  • Design
  • Price
I didn't like
  • Customer service can not help
  • Worst customer service
  • Experience was just a guarantee that i will never return
#840845
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Horrible, horrible, horrible! These people have absolutely no understanding of customer centricity. Items were missing from the shipment and I was on the phone for over 60 minutes, trying to sort this out. I was passed on from one person to the other - each of those...
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1.0
#788332
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Ikea Restaurant Review

IKEA restaurant changed a food substitution policy to no substitution ;(!!! So you order meatballs or salmon and cannot have the side it comes with(potato based) Oh that's ok you have to Buy the side of veggies in addition to the entree So since many people cannot eat the carbohydrates without taking extra medicine or cannot eat them at all you are costing them extra money and increasing Ill Will
1.8
Details
Customer service
Price Affordability
Product or Service Quality
Warranty
#727907
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In 2011, I bought two mattress protectors, 365+Skydda. They seemed very nice. However… one of them was washed by a laundry, not myself, and shrank dramatically. Meant for a double, now suitable for a single if only I had one. Other than that I still really liked...
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Anonymous
Anonymous

I do am having problems with Ikea customer service in Italy, I wonder is it worth (given the lack of response by the company to complaints on an international scale) writing t...

2.0
#725937
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I purchased Kitchen cabinets and closet furniture from IKEA. First of all, they sent me the wrong items so I had to call and asked them to resend it. They said I'll get a call back within 24 hrs because they need to check delivery company if the misplaced product....
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#718075
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"On 8/18/18 I purchased a sofa at Ikea Brooklyn. I was assured twice that it was in stock. Delivery was scheduled for today. An promised 8/15 confirmation call from the delivery company never came. I spent all of yesterday trying to reach Ikea or deliverer by phone. ...
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1.0
I liked
  • Meatballs
#686756
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Ikea Cabinets Review

I have shopping ikea cabinets for a long time and I can say that their costumer service is by far the worst in corporate America. If you need to return or get spear parts be prepared to wait for hours at the time.
1.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#645055
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IKEA customer service is one of the worse out there. For the past year, I made close to $10k of purchasing from IKEA Brooklyn. Every single time there was a problem with the shipment: first, it delivered the wrong product, second- time of the delivery. The automatic...
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1.5
#571646
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Spent 1800 on new beds, dressers, lamps, the whole works really. King mattress was too big for our car, so delivery for 99.00, plus a picking fee of 40. Ok, so it goes. The day comes, the truck arrives about the middle of the predicted time slot. Then, the three...
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Anonymous
NowTellMeWhatReallyHappened

This sounds like a move that would prevent delivery guys from becoming personal decorator lackeys. They are there to bring it to you not wait for you to make decisions about ...

Anonymous
Anonymous

"The Delivery Company has been contracted to perform the delivery service to ONE room of choice at the delivery address."It's right there in the Delivery terms and conditions....

#485822
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