State: New York City: Brooklyn Clear all filters (14 of 804 reviews match)
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Third time in the Brooklyn store in one week. Only to arrive to find out the piece I need is out of stock. Already spent over 1K and really disappointed that the reps can't guarantee any stock even if we call ahead of time. It's not easy getting around in NYC! They...
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2.0
#899402
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I canceled an order of over $500 and was told I was being refunded in 3-5 business days. On the 6th business day I called IKEA. The agent told me my cancellation hadn't been processed (???) and that after that it would take 3-5 business days. That's absurd! How long...
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Anonymous
Anonymous

Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

Anonymous
TN

This happened to me. I ordered a sofa on Mondy at 8pm online before 9pm the same night, I cancelled the order. It is not due to ship until next Thursday in a week. I called on...

#830035
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I made a purchase (over $1500) over a month ago. I paid for delivery and assembly as well. When my items arrived, two items were missing. So not only were they not delivered, but they were not assembled. One of them was made of glass, and they sent a replacement to me...
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Anonymous
Anonymous

please contact IKEA Corporate to further discuss, cr.manager@ikea.com

1.0
#818734
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OMG i bought this frame in size queen. Boxes marked queen, papers inside marked queen. Put it together like 6 hours work. Its a full!! My mattress doesnt fit!! Now what Ikea? Are you going to haul a new one here and put it together and take the other one and take...
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Anonymous
Anonymous

Hello, Has this been resolved? May I have your Order #?

2.3
I liked
  • Dissapointed
I didn't like
  • Customer service
#749154
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IKEA is the worst of the worst, see why
Here is my story: I went down to ikea in brooklyn, was going to make a new office, spend more than $1000 on office furniture. Beside waiting on that aufull line for 1 1/2 hour I had the staff screaming on my like I'm a criminal, Fine, I made my order, asked them to...
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1.0
I didn't like
  • Experience was just a guarantee that i will never return
#691588
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have ordered over $800 worth of product from IKEA Brooklyn store and they delivered a dead plant with a broken pot, which I refused to accept for obvious reasons. It has been 2 months now since the delivery and I still did not get a $33 refund (for the plant and pot)...
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I didn't like
  • Worst customer service
#663695
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I recently moved to America from London and all I wanted was to have a bed to rest my head. I bought a Brimnes bed frame which had drawers included as I thought that would be useful for me as sotrage space is tight in the new apartment. Little did I know the bed frame...
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1.8
#580146
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I put one star since i can´t put zero... worst experience ever on an online store, i bought some furniture more than a month ago, i was missing the biggest one and the most expensive at the moment of the delivery, and the delivery guy hit another piece with a door so...
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1.4
I liked
  • Furniture
I didn't like
  • Customer service
  • Delivery service
#554370
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Same old story. Missing pieces and no customer service after the sale. I schlepped to IKEA in Brooklyn with no car; I bought several pieces of furniture including a couch. I waited three weeks for delivery. Assembled couch; found out one whole box with the arms of...
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#536680
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We placed an order for a children's desk and chair. 5 days later the chair shows up. I called IKEA and they told me looks like the desk was misplaced and they will issue a refund. This all happened end of July. By August I haven't seen the refund as promised. they...
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3.7
Product
#529841
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