Ikea won't honor warranty for Braviken Sink
Last year I purchased the Braviken sink with the Godmorgon bath cabinet from Ikea.About two weeks ago I noticed that a big piece of the enamel had chipped off of the sink.
I remembered that the sink had a 10 year warranty so I called Ikea to find out what steps I needed to take to replace the sink. After being transferred to several different people over the course of two days, they transferred me to a representative from the sink manufacturer who told me that they would replace the sink and that I just needed to bring it back to Ikea. I spent half a day disconnecting the plumbing and removing the sink to bring it back to the store. When I got to customer service they told me they could not replace the sink because the damage was not a “manufacturer's defect” so it wasn’t covered by the warranty.
On top of that, they implied that I had damaged the sink, which was not true. I had not done anything to the sink for the piece of enamel to break off like it did. Needless to say, I was pretty upset. What good is a warranty if they won’t honor it?
I spend $531.00 for all of the sink components and now I’m left with a junky looking bath vanity and it’s only a year old!My advice to you, skip Ikea for permanent fixtures in your home unless you want to end up with a pile of junk a year later.
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