People kept saying "order your furniture from IKEA, they're really great". Well, those people are wrong.
Ordering furniture from IKEA is actually one of the most frustrating experiences I have gone through. See, I just got an apartment in New York City and I wanted my room to be done before my roommates moved in. So I went to IKEA, looked around, and ordered it online when I went home. I needed someone to assemble it so when they called to confirm my delivery date, I asked for assembly.
I was scheduled for delivery and assembly on the same day, which was exactly what I wanted. Oh did I receive a surprise on the day of the supposed delivery. NO ONE showed up. Little did I know, the delivery people (Urban Express) do not work as a team.
All the dates and times got confused so when I called, I got different answers from everyone. Finally, after speaking to the manager, a second date for my furniture was arranged. BUT surprise surprise, no one showed up again. After spending so much money on their furniture, on delivery, and assembly, I did not even get my furniture yet.
So as frustrated as ever, I called again and it seems as if the people who work there do not communicate with each other at all because otherwise, this would not have happened.
BOTTOM LINE: DO NOT ORDER FROM IKEA OR EXPECT DELIVERY ON TIME FROM URBAN EXPRESS. They might seem like a trustworthy company, but they are not responsible or efficient in any way.