Product: Ikea Sofa Clear all filters (30 of 30 reviews match)
Filter by rating
filters
Seller:
Show
State:
Show
City:
Show
Product:
1.0
Details
We bought a folding Lycksele sofa and have nothing but trouble with it over 3 months. It's nearly impossible to fold out as a bed OR return it to a sitting position. I'm now in my room staring at a frame that won't go up or down. To add insult to injury, there is NO...
View full review
Review
#1183937 Review #1183937 is a subjective opinion of poster.
Product
Ikea Sofa
Reason of review
Bad quality
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • IKEA poor customer service
  • Lycksele Sofa Bed

Ikea in Tampa, Florida - Lying sales person

This is the letter I sent to the IKEA customer service email address. On Thursday, August 10, I went to your store in Tampa to purchase a sleeper sofa for my 90 year old mother. I picked one out. As I was buying it I asked two very specific questions - if she didn't like it could I return it? And, would they pick it up if assembled? Matt, the sales person, told me that I had a year to return it. He also said they would pick up for free, assembled or not. Saturday, August 12, Mom decides the couch is "horrible." So, I attempt to call to get a return pick up schedule. The first try at the customer service number, I gave up after an hour; the second try I gave up after 40 minutes. I finally got through on the third try after 1 hour and 28 minutes. This is when things get bad. First, I am told that there will be a pickup fee and the item will have to un-assembled. It took me two hours to assemble it! I am also told that it will take 48 hours for the ticket to reach the store, and they will get back to me within 48 hours after that. I can take the item back to the store myself but it has to be un-assembled. The CSR now tells me, it would be faster to go back to the store and talk to the returns department. Why do you have telephone CS, that takes forever to get hold of and then does nothing? Why not just say on line or on the phone that you need to go back to the store? I repeat what I was told by Matt. She says it is in the printed policy I was given. Okay, my fault for not reading the two pages of very small print. I thought asking was going to cover that. My mistake. I didn't expect to be lied to. I asked to speak to a supervisor. So, now I am told that if I take it back to the store it can be assembled. Great. Now, I have to drive 40 miles one way, 45 miles the other to return this thing. Did I mention that if I had known it wouldn't get picked up I wouldn't have brought it? Before I do this though, I am going to drive down to the store and make sure I wasn't lied to again. Another 25 miles drive but worth it, I guess. Given the track record currently, I may get the wrong information there, too. I am very disappointed in Ikea. I have brought many items from your company. I have helped many friends load stuff into my truck from your store. No more. Never again. I will never go into another of your stores. I will not help anyone buy from your stores. I will complain to everyone I know about your terrible sales force and your horrible customer service. Deb Hicks
View full review
Review
#1086970 Review #1086970 is a subjective opinion of poster.
Product
Ikea Sofa
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Deliver product or service ordered

Ikea - Horrible customer service

I have exchanged numerous emails over warranty issue with a sofa. The warranty means nothing and they tell you to bring the sofa in so they can inspect it ?!!!! WHO CAN BRING A SOFA IN??? Then said I need the receipt for a three year old sofa...had charge slip...they said needed receipt and they couldn't find my purchases. Yet I have purchased three sofas and a chair from them. (thank heaven the others aren't the same sofa) Credit card company has changed my number three times due to their systems being compromised. RIDICULOUS...they can find no purchases for me??!! Offered to buy a new arm ... they say they don't sell the arms. Person online stated they did buy a new arm at an IKEA store. Per the people online that own the same sofa, state they have had the same break. WILL NEVER BUY ANYTHING FROM THEM AGAIN....
View full review
Review
#1015793 Review #1015793 is a subjective opinion of poster.
Product
Ikea Sofa
Reason of review
Poor customer service
1.0
Details
Ikea Sofa Review from Mumbai, Maharashtra
Ikea Sofa Review from Mumbai, Maharashtra

Update by user Aug 09, 2016

The delivery was in abu dhabi on 9th Aug 2016 at 21 muroor street in our apartment.

Original review posted by user Aug 09, 2016

So my sofa is now a damaged one. My whole house is ikea. They did not even seem sorry for the wrong. So much for being a loyal customer. I am currently in india will be back on 23rd aug 2016. Hope to be contacted by ikea after 23rd aug 2016 if they care about their...
View full review
Review
#897454 Review #897454 is a subjective opinion of poster.
Product
Ikea Sofa
Reason of review
Wrong assembly due to which my product was wasted. Reassembly would mean damage as told by the service guys. Money wastef
I ordered an Ikea sofa online and paid $$319.19 for shipping/delivery.Since Ikea does not deliver to my area (Sapphire, NC, zip 28774), they contracted with a third party delivery service: Ian P. Climer Last Mile | Operations Manager XPO Logistics 1700 West Pointe...
View full review
Review
#739088 Review #739088 is a subjective opinion of poster.
Product
Ikea Sofa
Reason of review
Problem with delivery
2.7
Details
OK, here’s my ongoing nightmare with the IKEA in East Palo Alto, California. I paid $2K for a bed, sofa, desk, and mattress to be delivered. They were supposed to deliver and assemble it on Saturday August 29th. They gave me a “4 hour” window from 9am – 1pm. Of...
View full review
Review
#694919 Review #694919 is a subjective opinion of poster.
Product
Ikea Sofa
Pros
  • Product
Cons
  • Very expensive unworthy delivery
  • Customer support
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Deliver product or service ordered
Please Please Please! Everyone DO NOT buy anything in IKEA. Alright, my brother sleeps on our living room and he''s sofa bed had broken down recently so we needed a new one ASAP we looked and I found this cute and big sofa bed at ikea. Oh Boy! What a bad idea. So he...
View full review
Review
#669793 Review #669793 is a subjective opinion of poster.
Product
Ikea Sofa
Reason of review
Bad quality

Ikea in Stoughton, Massachusetts - SIMILAR ISSUE, BOUGHT SECTIONAL SOFA WITH NO WAY TO CONTACT THEM AT ALL TO CHANGE DELIVERY.

NO ONE ANSWERS THEN PHONE, WHEN I GOT AN ANSWER 1 HOUR(YES 60 MINUTES) LATER I WAS TOLD THE DELIVERY WAS NOT SETUP RIGHT BY THE MOST INCREDIBLY RUDE GIRL NAMED LISA. SHE SAID I WAS OUT OF LUCK AND HAD TO GO BACK TO THE STORE TO FIX. ARE YOU KIDDING ME? IN STORE GREAT EXPERIENCE, BUT WOULD NEVER EVER RECOMMEND DELIVERY SERVICE OR NEEDING A PART AFTER LEAVING THE STORE. HORRIBLE!!!! TERRIBLE TERRIBLE TERRIBLE! WOULD NEVER EVER PURCHASE A THING FROM THEM AGAIN AND WOULD NOT RECOMMEND TO ANYONE UNLESS THEY WANT A HUGE HEADACHE. THIS IS WHERE THEY SAVE MONEY...
View full review
Review
#524722 Review #524722 is a subjective opinion of poster.
Product
Ikea Sofa
Reason of review
Poor customer service
Loss
$1100

Ikea in Burbank, California - Discontinued Sofa Covers without Notice

I bought two sofa beds last Fall from IKEA. The product was discontinued a short time thereafter. I know this happens, but the fact they knew months, if not years in advance of the line ending, and failed to warn customers that extra slipcovers would no longer be offered, makes me crazy. In my case, it was about three months. I would have bought two or three instead of waiting to change my room look. It’s not like they didn’t have my address or email. They delivered the sofas and I’m a member of their “family”. If this is an example of how they treat family, I shudder at the thought of what they do to strangers. The only place to get them now is the black market, AKA, ebay, at outrageous prices. I won’t be buying much else from IKEA.
View full review
Review
#517818 Review #517818 is a subjective opinion of poster.
Product
Ikea Sofa
Loss
$550
Tags
  • sofa bed slipcover
  • slipcovers

Contact Ikea Customer Service

Mailing Address:
IKEA North America Services, LLC
420 Alan Wood Rd.
Conshohocken, Pennsylvania 19428
United States
Phone:
(800) 434-4532
All Ikea Contacts

Ikea - "all you have to do is put on the slipcovers"

Bought the slipcovered sofa. Looked OK in the store. It arrived in several small boxes. A giant mess. The delivery guys wanted me to sign the delivery paperwork before unloading the boxes. They didn't want to let me look inside to assure the right item. I insisted on looking inside the boxes. Didn't even look like a sofa. Had many many small heavy boxy things that had to be put together by a he-man with professional tools. JUNK. JUNK. Called Amex and refused to sign their delivery paperwork. IKEA is garbage. Why isn't this enough words?Bought the slipcovered sofa. Looked OK in the store. It arrived in several small boxes. A giant mess. The delivery guys wanted me to sign the delivery paperwork before unloading the boxes. They didn't want to let me look inside to assure the right item. I insisted on looking inside the boxes. Didn't even look like a sofa. Had many many small heavy boxy things that had to be put together by a he-man with professional tools. JUNK. JUNK. Called Amex and refused to sign their delivery paperwork. IKEA is garbage. Why isn't this enough words?
View full review
Review
#495032 Review #495032 is a subjective opinion of poster.
Product
Ikea Sofa
Loss
$450