I have been a loyal IKEA SINGAPORE customer for a long time. But, today I had the worst customer service experience - not fully an IKEA TAMPINES issue, but more to do with their delivery/assembly vendor POH TIONG CHOON LOGISTICS. Sadly IKEA CS also did not help.
Today morning I bought a $79 item:
paid $55 FOR DELIVERY
paid $30 for ASSEMBLY
i.e item = $79, delivery + assembly = $85
Since I already paid so much for delivery and assembly, and since I had a need for a kids table, an hour ago, I went back to check if I could add another item to the delivery. I really did not foresee any trouble, but wanted to check before I bought something.
Response from POH TIONG - The answer was a blunt, saying the truck was already loaded for delivery, so can't do anything. period!
Response from IKEA CS - sorry you must have read the fine print from POH TIONG!! (really?? thats the best you can tell a customer?)
Really expected some better treatment. Its not much about the money, but it really left a bad taste, mainly because this comes from a trusted SWEDISH BRAND that stands for creating better everyday life for people. And that too because of a lousy vendor like POH TIONG.
Product or Service Mentioned: Ikea Delivery Service.
Monetary Loss: $100.