My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit.
This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone. We were informed that item could not be canceled as it was already waiting for delivery. This item was not shipped out for at least another 3 days.
When we did receive the delivery, item was damaged. It was badly packaged for shipment. Again a 2 + hour hold on the phone revealed no response or answer. We had to drive 2 hours to the local IKEA to return item and 2 hours back.
The IKEA store would not refund the delivery charge and said we had to receive that from IKEA online. After that, we gave up knowing we would not be able to talk to a person and vowed never to deal with IKEA online again!
Product or Service Mentioned: Ikea Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $40.
Preferred solution: Full refund.
I liked: Style and design.
I didn't like: Phone hold times, Way they are treating me.