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My elderly mother has a home in the country, not close to any big cities. We used IKEA online to order a kitchen item for a rental unit.

This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone. We were informed that item could not be canceled as it was already waiting for delivery. This item was not shipped out for at least another 3 days.

When we did receive the delivery, item was damaged. It was badly packaged for shipment. Again a 2 + hour hold on the phone revealed no response or answer. We had to drive 2 hours to the local IKEA to return item and 2 hours back.

The IKEA store would not refund the delivery charge and said we had to receive that from IKEA online. After that, we gave up knowing we would not be able to talk to a person and vowed never to deal with IKEA online again!

Product or Service Mentioned: Ikea Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $40.

Preferred solution: Full refund.

I liked: Style and design.

I didn't like: Phone hold times, Way they are treating me.

Company wrote 0 public responses to the review from Aug 21, 2017.
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If you don't have a store near you, your delivery will be made by a third-party company called STI. You can expect to wait at least 4 - 5 weeks delivery as STI too farms out their deliveries.

As with any delivery company that works for Ikea, the delivery company dictates the terms and conditions of what they will do.

This is the most cost effective way for Ikea to do business. If you need to call the CSC, expect at least an hour's wait until speaking with someone. We are completely understaffed and the telephone tree will most likely send you to the wrong person.

Don't bother calling the CSC on Saturday, the busiest day of the week. That is when the staffing there is lowest.

to Anonymous2018 #1381430

In my experience, IKEA ships via FedEx for non-local orders from the website.

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