Product: Ikea Shipping Service Clear all filters (6 of 6 reviews match)
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2.5
Details

Update by user Nov 17, 2018

I gave up my Sunday, gassed up the car and hit the expressway. Over an hour of travel, and many tolls I reached the store with papers.

Took a number and when finally called gave the person the information, as well as the wrong cover. 20 minutes later, I have the right...

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Review
#1384454 Review #1384454 is a subjective opinion of poster.
Service
Ikea Shipping Service
Cons
  • Not being treated respectfully
  • Lack of customer service after the purchase
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Ikea - Worse customer service ever!

1.5
Details
I ordered for delivery and they delivered the wrong stuff. Called them every weekend since the date of purchase. I think they are deleting notes in customer cases because apparently every time when I talked to somebody, they told me something different. My problem is still not resolved, and I think it never will because they don’t care once they got your money! They will just let you wait until you finally got tired of it, then their problem will go away!
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Review
#1307187 Review #1307187 is a subjective opinion of poster.
Service
Ikea Shipping Service
Reason of review
Problem with delivery

Ikea - Worst customer service ever

1.3
Details
I ordered some furniture online (big mistake) and 30 days later I am still waiting for delivery. Don’t even bother calling them. You will only get vacuous responses and endless wait times.
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Review
#1306483 Review #1306483 is a subjective opinion of poster.
Service
Ikea Shipping Service
Reason of review
Order processing issue
1.9
Details

Update by user Nov 16, 2017

Nov 17, IKEA is still holding my money hostage. IKEA = CROOKS = THIEVES = TOTAL INCOMPETENCE

Update by user Nov 15, 2017

Nov 15, IKEA is still holding my money hostage. This is incompetence in it's highest form.

IKEA SUCKS! They are thieves.

Update by user Nov 14, 2017

Nov 14, IKEA is still holding my money hostage! Learn...

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Review
#1128161 Review #1128161 is a subjective opinion of poster.
Service
Ikea Shipping Service
Cons
  • Poor problem resolution
  • No phone number listed on website
  • Was told that it would take 5-7 days to refund money
Reason of review
Poor customer service
Loss
$582
Preferred solution
Full refund
2.3
Details
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service

Update by user Oct 19, 2017

Hilariously, I have now received multiple emails giving me two different sets of information. Tamirra insists that it will magically arrive tomorrow, 10/20, even though it has not yet been picked up by FedEx (I do have a tracking number now, but FedEx does not have my...

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Review
#1117244 Review #1117244 is a subjective opinion of poster.
Service
Ikea Shipping Service
Cons
  • Lack of accountability
  • Poor customer service
  • Dishonest employees
Reason of review
Poor customer service
Loss
$100
Preferred solution
I want my items overnighted to me immediately. Additionally, I want further compensation than already offered for having to spend so much time on this issue and the outright lying by Ikea employees.
Tags
  • dishonest
  • Ikea Customer Service
  • Poor Management
  • Ikea Botched Order

Ikea - Shipping Service Review

1.0
Details
Ordered a large collapsible bag on 1/8/17, cc charged on 1/9/17. Paid huge and *** amount for shipping of a .99 bag but had to have a second one! Got email confirming order but nothing since. Tried tracking at IKEA and no order found. Called and rep said they're having problems with tracking on website, that fed ex was at fault for not emailing shipping/tracking info and bag should arrive 1/19. Eleven days to ship a bag that folds up to the size of my palm. Never, ever again! Rep didn't care, sounded like a party in the background. Totally unprofessional and won't order anymore. Sharing with all friends/family I know.
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Review
#992865 Review #992865 is a subjective opinion of poster.
Service
Ikea Shipping Service
Reason of review
Order processing issue

Contact Ikea Customer Service

Mailing Address:
IKEA North America Services, LLC
420 Alan Wood Rd.
Conshohocken, Pennsylvania 19428
United States
Phone:
(800) 434-4532
All Ikea Contacts