Product: Ikea Shipping Service Clear all filters (0 of 5 reviews match)
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Ikea - Worse customer service ever!

I ordered for delivery and they delivered the wrong stuff. Called them every weekend since the date of purchase. I think they are deleting notes in customer cases because apparently every time when I talked to somebody, they told me something different. My problem is still not resolved, and I think it never will because they don’t care once they got your money! They will just let you wait until you finally got tired of it, then their problem will go away!
1.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Ikea Shipping Service
#1307187
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Ikea - Worst customer service ever

I ordered some furniture online (big mistake) and 30 days later I am still waiting for delivery. Don’t even bother calling them. You will only get vacuous responses and endless wait times.
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Ikea Shipping Service
#1306483
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On Oct 8, I placed an order with IKEA online for an 8 drawer dresser and a 6 drawer chest. I needed it shipped because I recently had surgery and am unable to lift heavy objects. I work weekdays so needed a weekend delivery and the earliest Saturday delivery I could...
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1.9
Product
Ikea Shipping Service
I didn't like
  • No phone number listed on website
  • Was told that it would take 5-7 days to refund money
  • Poor problem resolution
#1128161
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Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
Ikea - Convoluted Resolution System, Zero Customer Service
1) I customize two ALGOT builds on IKEA USA website. 2) I finalize and purchase them on 10/4/2017 3) I receive the order in two separate deliveries, in four total boxes. The last delivery arrived 10/11 4) I unpack boxes to inventory parts and prepare for install. 5) I...
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2.3
Product
Ikea Shipping Service
I didn't like
  • Management not empowered to resolve issues
  • Lack of accountability
  • Poor customer service
#1117244
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Ordered a large collapsible bag on 1/8/17, cc charged on 1/9/17. Paid huge and *** amount for shipping of a .99 bag but had to have a second one! Got email confirming order but nothing since. Tried tracking at IKEA and no order found. Called and rep said they're having...
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1.0
Product
Ikea Shipping Service
#992865
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