Update by user Feb 04, 2012
OK. Here is our follow up to IKEA Return Policy Sucks.
Fortunatly I am handy with tools. So instead of fighting IKEA I took matters into my \'own hands\' and repaired the deffective futon.
Now it is level no thanks to IKEA. We kept the futon and pledged never to buy IKEA again!
Original review posted by user Jan 04, 2012
We purchased a futon at the IKEA Burbank store. As other customers say over and over again, FORGET ABOUT IT!
How do you know if an item is defective through the cardboard box it comes in? Or unassembled, or unused (their description of unused is open and assembled) Our futon when assembled and in a bed position is 1" taller on one end than the other end. So you roll down hill when you lay down on the bed! WHAT!
So I call up the customer service rep. and, you got it...the beginning of the IKEA blow off!
By the way we spent over $600 cash to purchase this item and all the bedding, pillows etc. We are still in the thick of it, up date to follow.