IKEA sells a set of LED lamps for which the plug is a *custom adapter made specifically for IKEA* by an electronics manufacturer in China named Helms-Man.
My (otherwise very nice) lighting fixture needs a replacement adapter in order to restore the fixture to working order.
Today IKEA customer service put in writing for me a flat refusal to allow customers to buy replacement adapters that are *only available through IKEA.*
This apparently means that IKEA has a corporate policy that customers *cannot* repair a fixture for which an adapter *manufactured for IKEA* is required.
IKEA is forcing customers to senselessly send an entire lighting fixture to a landfill - as if the light is broken. It's not! IKEA is *withholding the plug adapter* required to plug it into a wall.
Monetary Loss: $70.