We purchased an ikea kids table (LEKSVIK). It had a latge knot on one of the legs.
My husband did mention th large knot while assembling the table, saying that's not so great...shouldn't have passed. We live over an hour from the IKEA store in west Sacramento...so I asked him just to put it together. Well sure enough the table leg broke after three weeks of use. I called customer service and they said no problem as it was faulty bring it back and they will exchange it for the same table.
Very nice lady on the phone, told me no "worries."
Arrived at Ikea spoke with customer manager? young very rude Tara at 5:45pm 1/2/09. We had receipt which was 5 days beyond 90 days and was opened out of original packing!
Doesn't matter if its defective...per Tara there products are inexpensive for a reason! I will never shop IKEA again.
Monetary Loss: $60.