I guess im not the first one to conplain about the customer service at ikea im helping a friend install a kitchen at his home and about to return everything back to them and never shop there again. it started off they went to make the purchase on a debit card and it didnt go through yes that was our problem well they stated that they then couldnt take a payment over the phone so the store is 2.5 hours away so my friend goes back and ends up talking to anouther kitchen planner who changes the order by 1500 short then charges 150 for shipping well we waited a month and a half for it to show up and things where wrong and short a lot of things so they call to correct it they added one cabinet to the order the store was out of stock on some drawer fronts which now they are still out of stock on and have no clue when they are supposed to get more,it could be months.
so to correct there mistake i drove down to make sure everything was ok because everytime i talked to anyone on the phone which was very hard to do they could not give me a streight answer on the order got there the order still wasnt right so on top of all this they tried to charge a second dilivery fee which we got them to return i think im being reasonable to say after 3 months and it still not being resolved the least that should be returned is the intial drop off feethis has pushed back other work that i was going to start costing me money. tell me if u think i should procede with anything else
Product or Service Mentioned: Ikea Cabinet.