IKEA - Poor Manufacturing + Terrible Return Procedures = Countless Wasted Hours

105 of 684 Ikea reviews

All we wanted were three matching bar stools, but the third was cut wrong (one of two supports for chair cut three inches short). We had to drive 25 miles there (with bad traffic) and back (50 miles total), wait in a 45 minute line to return for store credit, and wait in a 20 minute re-checkout line for the replacement. But at least we got it replaced with a new one.

Well, the replacement had the same poor manufacturing issue. That's another 50 miles of driving and who knows how long wait for what will hopefully be a correctly manufactured piece of furniture.

I've called asking about milage reimbursement for the 100+ miles driven for their mistake, but they don't seem to do that sort of thing.

This review is a subjective opinion of a user.
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More Review Details

Customer service
Price Affordability
Exchange, Refund and Cancellation Policy
Style and Design
Advertised vs Delivered
Staff
Product or Service Quality
Diversity of Products or Services
More

  • What I liked
    • Shopping experience
  • What I disliked
    • Poor quality of chairs
    • Difficulty contacting customer service

Reason of review:
Bad quality
Preferred solution:
Price reduction
Monetary loss:
$45
Product or service
Ikea Ingolf Bar Stool
Review category
Furniture and Decor
review #693457 by

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