All we wanted were three matching bar stools, but the third was cut wrong (one of two supports for chair cut three inches short). We had to drive 25 miles there (with bad traffic) and back (50 miles total), wait in a 45 minute line to return for store credit, and wait in a 20 minute re-checkout line for the replacement. But at least we got it replaced with a new one.
Well, the replacement had the same poor manufacturing issue. That's another 50 miles of driving and who knows how long wait for what will hopefully be a correctly manufactured piece of furniture.
I've called asking about milage reimbursement for the 100+ miles driven for their mistake, but they don't seem to do that sort of thing.
Product or Service Mentioned: Ikea Chair.
Reason of review: Bad quality.
Monetary Loss: $45.
Preferred solution: Price reduction.
I didn't like: Poor quality of chairs, Difficulty contacting customer service.