I begged my father to order furniture from Ikea for my daughter. We spent a whole month to locate items for my 11y/o.
He ordered online and paid for the high shipping charge. The delivery took a month and a half to come and the delivery company name is Air traffic freight in Orlando,Fl. They did not like the fact that I was on the 3rd floor and they refused to give me a receipt for this $1,400 purchase. They damaged my wall and left my other boxes in their warehouse.
This is in addition to them not coming at the time they were to show up. After contacting Ikea about the boxes missing and the fact that the Ikea bed slats were defective and my 11 y/o continued to fall through the bed. They sent out another set of bed slats and the *** delivery people forgot another box and left an additional. This is again in addition to the delivery company damaging my wall and refusing to pick up the extra box.
I was told by Ikea to throw it out myself. We put the new slats together and they too were defective. The desk that I ordered was damaged and the two dressers that I ordered are not stable. I them continued to call Ikea after sales dept.
and they basically refused to help me. I them went into the store and returned the slats and expressed my issue and they told me to bring back the desk and the mid beam to the bed, because the mid beam was discontinued and not affective. I went back the next day and did what the sale person told me . This was after the returns clerk was rude and nasty.
I went back home with the new desk and the new bed beam and the mid beam did not work. I went back to the store for the third day after calling the store three times the day before. I was told by a manager to come back in and speak to the C/S manager. I was shuffled around like a deck of cards.
The C/S manager was arrogant and rude and suggested that I break the bed down and bring it back. I was so enraged! I explained that my 11 y/o was unable to sleep in this bed when this bed was purchased back in May and this is August 16Th. I explained that my father paid for delivery service and you have received $1400 of his money and I have Crappy furniture.
In addition they wanted me to break the furniture down and drive to the store , rent a van, drive back to my apartment, pick up the furniture (3rd floor)drive back to the store, unload and pick up new furniture, drive back home unload the bed with my 11y/o and walk up three flights of stairs and return back to the store to return van and pick my car up. But, they would reimburse me for the van rental. I them decided to really get upset and said if they did not take care of the delivery and pick of the old bed I will not only call the BBB, the local news and any darn person who will hear how this multimillion dollar company takes advantage of single women and their children. The *** sales manager finally, said he will help me after trying to walk fast so I could be lost in the store.
He them set up the new delivery and pick and we went upstairs to look at the beds. He saw for his self that the slats were defective on the floor model. The sales guy had to tell him about the product because he was clueless. He agreed to pick up the furniture and give me a bed base so my child will not continue to hurt herself.
He also explained that he will take care of all the delivery, and exchange charges.He also explained that he would indeed find bed slat to go under the bed base for extra protection. I thought that this would finally be resolved. The next day the delivery people of course did not come at the time that was scheduled. I received a call from the returns dept.
and they told me i had a credit and I could come and use the credit in the store. I explained that this should have been taken care of by the c/s manager. She explained that they would check on it and get back to me. 5 days later I get another call from the same sales lady and explains to me that the c/s manager said" I would have to pay the balance for the bed base and delivery." I lost my temper on the phone and demanded that this be taken care of or I would sue!
I received a another phone call 10 mins later and was told that it would be all taken care of and the delivery time will be the next day . They delivery time came and went and I was stuck in the house all day and of course the furniture was missing the slats, that was supposed to be added on per the manager's suggestion. My 11y/o daughter broke down, because she knew that she would not be able to sleep in her bed again. The staff and company are rude, disrespectful and hold no moral value's in regards to their customers.
I will never purchase from Ikea ever again!!!!!!
Monetary Loss: $1400.