Vienna, Wien

I planned and ordered a kitchen from IKEA, 2,05 metres - so not really that big of a deal. First of all the delivery got cancelled without us knowing about it, meaning we waited for about 5 hours for nothing. Btw I moved to another city so I was waiting in an empty flat for nothing - meaning I couldn't do anything else. Then two days later, after 4 hours of talking to IKEA on the phone beforehand, the order came 2 hours late, after we called them again and asked about the delivery. Then it took about 5 men to build/mess up the kitchen in one WHOLE day - just reminding you of the size: it's a freaking 2,05 metre long kitchen. So the builders left us with a half unfinished, messed up kitchen. They even charged us extra because we wanted them to fix a few lights and put up the blinds - which were all from IKEA.

Now I am currently waiting for IKEA the 4th time for them to come to my flat and fix the things they have broken or which they couldn't install, because THEY forgot some very essential parts for the installation. I've been waiting for 2,5 hours again and when trying to call IKEA they're always on hold.

Not to mention the amount of time waiting and the huge amount of money that we've already invested because of IKEAs bad information or miscomunication or simply because of IKEAs lack of organisation and huge incompetence.

I'm not saying that the products are bad, even though you can forget their blinds, those are ridicoulus. We had to fix three out of five, and two are broken again. What I'm saying though is that they always talk about their amazing customer support, and how important the customer is for them etc Well, I start to question that, because I don't really feel like a valued customer nor that they take me and the problems they caused in my flat seriously.

Meaning, I will NEVER EVER order a installation by IKEA again, nor will I ever plan a kitchen there again. It's a freaking nightmare, and it's not even over yet!

Review about: Kitchen.

Review #556409 is a subjective opinion of a user.

PRODUCT OR SERVICE Ikea Installation
Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Ikea?

Submit review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Ikea - WOOD QUALITY Ikea "DEAR IKEA TEAM . just before one year i bought bed room for my daughter from Ikea , unfortunately the wood after 8 months start to open and swelling ....." Read more IKEA SINGAPORE (Tampines) - Worst customer service Ikea "I have been a loyal IKEA SINGAPORE customer for a long time. But, today I had the worst customer service experience - not fully an IKEA TAMPINES issue, but more..." Read more Ikea - No service , no delivery , hours of waiting in the service line Ikea "See attached photo , 2 1/2 hrs of waiting until a response !!! One shipment , we never received as forwarding agent stated we had not been at home , but..." Read more IKEA is the worst of the worst, see why Ikea "Here is my story: I went down to ikea in brooklyn, was going to make a new office, spend more than $1000 on office furniture. Beside waiting on that aufull..." Read more Southern Motion Furniture - Cushion collapses Southern Motion Furniture "One footrest broke in one day, was a clanging/hard thump when closing the last little bit. This MAY has occurred from the delivery. The collapse of the seat cushion &..." Read more Enable IT - Hardware caused fire Enable IT "first day out of the box this device from this company started a fire. their hardware quality is bad. consumer beware. called the ceo Daniel Cook and he did not..." Read more Vitalchek - DO NOT USE THIS COMPANY!!!! Vitalchek "I needed a certified copy of our Marriage Certificate quickly for proof of my husband's eligibility for benefits on my employer's plan. I began searching online for the best way..." Read more Viribright LED Light bulb must be used less then 3 hours day to guarante 3 year warranty Viribright "On the Viribright website it says:" Viribright’s LEDs are specially engineered and tested to last an astounding 25,000 hours. When operated 3 hours a day the Viribright LED can last..." Read more