We bought a book shelf at IKEA in Houston. Houston because we live in San Antonio and we went to Houston to visit family.
The book shelf has two boxes. We only walked away with one. NO system there to tell us that we were missing the actual shelves. So, can I go to Austin IKEA (which is a mere 90 miles and not 190 to Houston) to get the second box?
NO. Because Austin's inventory would get screwed up. SO we have to plan another trip to Houston IKEA to get the second box. I cannot wait to go there to see if they will even be able to help me.
NO one works there. You have to do everything yourself.
Do yourself a favor: Go anywhere else to get SERVICE. The price is worth it.