Last week, I finally received my new wrap-around sofa from IKEA (Amsterdam), albeit with the wrong feet and screws. After a week of telephone calls, I was told the feet and screws could not be ordered separately, and that the entire sofa would need to be replaced - in 4 - 6 weeks.
I was further told that this was my only choice and there was nobody else I could discuss this matter with. Meanwhile, I gave away our old living room set to make room for this (unusable) set.
This is monumentally horrid customer service - even by infamously low Dutch standards.
Product or Service Mentioned: Ikea Sofa.
Monetary Loss: $1500.