I made a 1600$ purchase in Ikea Tempe, and when I was mounting my brand new table I noticed that a hardware came defective. Not a simple screw, but one of those hardwares make exclusively for Ikea furniture.
I sent them a spare request and was informed, by email, that I should wait up to 9-14 business days! It happened in October 6th. Today (October 14th) I decided to call to know about the status of my request, and I was informed that I should wait, because the hardware is coming from... SWEDEN!!!
I made my purchase in Tempe and I live in Tucson, for God's sake!
I sent them ALL the informations about the purchase (receipt number, date, contacts etc), but still they claim that, since I cannot come back to the store (1.5 hours driving), I should wait. The small hardware, according to the customer service, is coming directly from Sweden to my house.
In the mean time, I have a half-mounted table, legs-up, in the middle of my dining room.
I cannot believe that such a BIG company like IKEA can be so "***". Oops! The *** person here is... me! >:-(
Product or Service Mentioned: Ikea Table.