IKEA Dublin has big posters about their mattress refund policy hanging around at the Costumer Service and the bed section in their Dublin branch.
It says that You can try out a mattress at home and if You're not content with it, You can give it back within 90 days with total refund.That sounds very costumer friendly and tempting.
What they don't tell You is that
a) You get the refund only in form of a voucher (What the *** do I do with an IKEA-voucher when all I want is a good mattress?)
and b) That mattress exchange is only possible ONCE. That means the second time another mattress *** Your back up, You are stuck with that one!If I had known that I would never ever have bought/tried the second one!Answer to my complaint was that I SHOULD HAVE ASKED the service IF I can exchange a second time...WHAT??? What about writing that below the ad in smaller letters so people don't get confused...or are they supposed to......??!
I'm done with IKEA!!
Monetary Loss: $250.