I have been shopping there for years(Woodbridge, VA) I have several items within my home, that I use on a daily basis from them. If the items are assembled CORRECTLY they will last!!
Myself & my husband are a bit on the fluffy side & we have been sleeping on an IKEA bed for 5+ years(moved it once). It is the sturdiest bed I have ever encountered. Not to mention the bed still looks BRAND NEW. Another thing, we have had to return items to the store on several occasions w/no issues.
As long as you have the receipt(assembeled or not) they had No issue. I did have a damaged piece that we assembled & took back the next day, they happily exchanged it for us. As for all of you that say that IKEA "sucks" maybe you need to look back at the situation. Did you have a receipt?
Did you have an attitude? If you treat people like *** they tend to treat you the same.