IKEA has the worst customer service I have ever experinced. I had a problem with one of my dresser parts and wanted a replacement.
I waited a week for it to arrive, DAMAGED. I called again and to have another part shipped. I called a couple times to check on the status and was told multiple times that the part shipped only to find out later that it didn't. I have had parts of a dresser laying around my house for 2 weeks and stil do not have what I need to assemble it.
When I called for the 4th time, the only response I recieved was that I'm sorry someone gave you incorrect information.
No effort to actually solve my problem. The phone number also routes you to a call center and you can't speak to anyone at the actual store.
Monetary Loss: $279.