Recently took advantage of Ikea's kitchen promotion that included free delivery.
When I had to reschedule the delivery date I called the phone # they provided but could not reach a human being. I asked for confirmation and never got a response. As a result, Ikea denied phone calls I know perfectly well I did make and their "free" delivery cost me $120. $120 after a $5K sale. And the Ikea people who managed to call me after the fact were accusatory and infuriating.
Their merchandise is cheap and shabby. Their retail stores are built for trained rats. Their customer relations is non-existant. Whatever you save is NOT worth it!