"First time buyer of Ikea furniture for my daughter's room. Glass Hemnes bookshelves had missing wood pieces.
Spent 2+ weeks on the phone with customer service trying to get the parts. Was lied to several times that items were to arrive by the end of next business day for them never to arrive. Bookshelf was half put together and sitting in upstairs hallway for over 2 weeks due to the inefficent customer service. Not one person that I spoke to over the 2+ weeks was honest about the situation.
Actually, I still haven't received the parts! Will not spend another dime at Ikea!"