I ordered a chair from ikea online on 27/01/2009 and took delivery on 03/02/2009 to find the height/rake levers snapped. As I needed a chair urgently I put it together never the less.
Then requested a replacement be sent out. Then advised delivery/collection on 17/02/2009. I attempted to dismantle chair and found a bolt has cross threaded so I cant dismantle for the courier to accept it. They now want to send a truck to collect as assembled on 04/03/2009.
What rights do I have? Do I have to go throught all this?
Cant I just dispose of the faulty chair? Does anyone have experience of taking this further due to inconvienence caused?
Monetary Loss: $125.