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I ordered a chair from ikea online on 27/01/2009 and took delivery on 03/02/2009 to find the height/rake levers snapped. As I needed a chair urgently I put it together never the less.

Then requested a replacement be sent out. Then advised delivery/collection on 17/02/2009. I attempted to dismantle chair and found a bolt has cross threaded so I cant dismantle for the courier to accept it. They now want to send a truck to collect as assembled on 04/03/2009.

What rights do I have? Do I have to go throught all this?

Cant I just dispose of the faulty chair? Does anyone have experience of taking this further due to inconvienence caused?

Monetary Loss: $125.

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Nilsia, Eastern Finland, Finland #52246

can anyone help?

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