To Whom it may concern at IKEA customer service:
I have had the worst experience trying to buy this laptop table. Not only have I been misled to customer service representatives, been told I couldn't order a certain item due to my location and I continue to be unable to contact anyone in your organization who can give me a straight answer.
I have been extremely wary of purchasing anything from IKEA in the past- I should have trusted my instincts. I find it unacceptable for an "international" company with locations all over the United States and the world to not have a 24 hour customer service line. Additionally, the limited "customer service" your company does offer is utterly pathetic. The representatives not only seem uninterested in customers questions, they demean customers with their responses.
Furthermore, your company policies are completely illogical. IKEA sends out catalogs advertising merchandise that isn't available for months. After the merchandise is available, your website doesn't allow customers to order these items. Your stores insist on customers to go to the store location and order the same desk, using the same process as one would over the phone for merchandise delivery.
This company policy only aims to make customers purchase more merchandise while in the store. Your company should not have to use such conniving tactics to make a profit- your company already over charges its customers the world over for average quality products-products that your customers must assemble themselves, unless of course, they pay your company an ADDITIONAL fee.
After all the above mentioned negative qualities I associated with your company, I foolishly allowed your company's naive customers to convince me that I was wrong about IKEA. Accordingly, I made an online purchase with your company (because after two months of attempting to find a way to order your product, it was finally available online). Not only did your company charge an almost $30 delivery fee, which of course your money hungry institution implemented before taxes, the product took over two weeks to be delivered- for a location less than an hour away from the destination.
Even at this point, I irrationally believed your product would be worth the wait and the price. Much to my dismay, your product came missing the hardware which ironically is integral for the "self-assembly".
Your company should be ashamed not only of the negligence shown to customer satisfaction by delivering incomplete orders, but more importantly that IKEA resorts to inane ploys to milk your unsuspecting customers as much as possible. However, the most abhorrent quality your company should be humiliated of, is that it lacks the gall to accept criticism and customer complaints over the phone, and spinelessly only offers a "contact form" as an expressive channel for the customers who fall victims to your company's unethical tactics.
Needless to say, I will never purchase anything from this sham of a respectable company ever again and will encourage friends and family to abstain from purchasing your merchandise in the future.
Hopefully this complaint will be heard and there will be a quick recourse of action. I expect the missing hardware to be sent express mail, free of charge-and anything else Mikael Ohlsson, your CEO would expect if he was subjected to such poor business practices.
Product or Service Mentioned: Ikea Table.