To ask for resending the missing part, I called 3 times within 1 day and each time I waited for over 1 hour.IKEA customer service claimed that only the after sales department can resolve this issue and recommended me discussing a compensation regarding me time being wasted.

However, when I finally got through the after sales department after the 3rd round of waiting (1 hour and 33 minutes), the staff told me IKEA only compensates the damaged furniture but doesn't compensate your time! WELL DONE, IKEA! A reminder to those potential customers, be cautious, they pick up your new order phone calls within 1 minute.

But once the delivery is done, you need spend hours to reach the after sales department.PLEASE BE AWARE: IKEA DOES NOT COMPENSATE YOUR TIME!

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Delivery Service
Customer service

  • What I liked
      No items
  • What I disliked
    • Worst customer service
    • No possibility for customer feedback
    • Long wait times on phone and poor quality products

Reason of review:
Poor customer service
Preferred solution:
Let the company propose a solution
Product or service
Review category
Furniture and Decor
review #908133

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Aug 29 #1205207 Eaton Rapids, Michigan

No company in the history of the world ever compensates customers for the loss of their time, even when the problem was caused by the company.

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