Not resolved

Never have I encountered such terrible service.Went to IKEA on Tuesday and chose home delivery option.

Was told three times (and written on my receipt too) that my 'Next Day Delivery' would arrive between 7 am and 1 pm the next day. Nobody shows up, no one phones me. Same again the next day.

Now it's Friday and I've been put on hold a grand total of about 2 hours.This is the most appalling customer experience I've ever had - my delivery is missing and IKEA doesn't seem to care!

I didn't like: Wasting my time for a mistake ikea made, Not being responsible to call to reschedule, Phone hold times.

Review #1001963 is a subjective opinion of a user.

Value for money
Diversity of Products or Services
Advertised vs Delivered
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Customer service
Delivery Service
PRODUCT OR SERVICE Ikea Delivery Service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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