Manufacturer: Ikea Category: Delivery Services Clear all filters (120 of 120 reviews match)
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Literally the WORST customer service experience! Ordered furniture online, and was given an estimated delivery date. Date comes, no delivery, no email, no notification from IKEA that the date has been changed. After calling TWICE, and being on hold for OVER 45 MINUTES...
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Anonymous
AK

The worst ever customer service I have experienced in my life!! Even third world countries are way better! Never again IKEA!!

1.0
Product
Ikea Delivery Service
I didn't like
  • Poor order communication
  • Unable to deliver on time
  • Wrong information
#1054524
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Be home 12-4 for delivery.Never called so we tried at 4, they will be closer to 6. Nothing at 6, we called again should be before 8. Then the driver calls said by 8:30. We eat dinner put the kids to bed. Call again at 8:30, they will be there around 10:30. Who get...
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2.8
Product
Ikea Delivery Service
#1043243
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Ikea acts like Big Brother: "do it our way or pay" "dont confound our system or you will die" Its a bit extreme but take it to the ultimate FU, if they do not have to be accountable and can take money from us without having to operate appropriately or even deliver,...
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Anonymous
Henry

Start the boycott and you will be joined. Seriously

Product
Ikea Delivery Service
#1019022
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Ikea Delivery Service Review

#865040
2.4
Bought a Latex mattress, delivered a useless steel hook. Where am I going to sleep on this week!???
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Ikea Delivery Service Review

#613431
I waited for delivery for 3 houres as was stated in IKEA s sms. There was no delivery and no phonecall or sms. I want to stress that i had paid 89 euros for delivery service and took morning off my work. This took place in Brussels
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Ikea Delivery Service Review

#490477
Deliver service missed an item- huge run around getting item- customer service= F.
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My son was moving into a brand new apartment in Lynnwood, WA and he wanted to purchase furniture from IKEA to furnish their new apartment. So, once he selected the items online and placed them in the online cart, I logged on and paid $2200.00 for the items with a...
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1.0
Product
Ikea Delivery Service
#1011796
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I am very upset with the lack of professionalism from the customer service representatives at Ikea. I purchased a wardrobe 2 months ago and was told they would deliver. I waited on the day of the delivery but they did not show up. Today I got a message from that they...
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Anonymous
Jenny

I completely agree with you, I was made to feel like I rwas trying to get something for nothing. The young boy was so rude to me I was in tears, I have never felt so humiliate...

Product
Ikea Delivery Service
#1001985
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Went to IKEA on Tuesday and chose home delivery option. Was told three times (and written on my receipt too) that my 'Next Day Delivery' would arrive between 7 am and 1 pm the next day. Nobody shows up, no one phones me. Same again the next day. Now it's Friday and...
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1.0
Product
Ikea Delivery Service
I didn't like
  • Not being responsible to call to reschedule
  • Phone hold times
  • Wasting my time for a mistake ikea made
#1001963
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Order#: 243033579 Subject: Shop @ your own risk from IKEA-Emeryville store or if you love being Humiliated
I shopped in Emeryville California Ikea store and opted for home delivery service. This store is about 35 miles from my house in Dublin CA. Delivery was scheduled for 01/11/2016 and I took time off from my work but the driver didn't turn up.I spent at least 9 hours...
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2.0
Product
Ikea Delivery Service
I liked
  • Style and design
I didn't like
  • Customer service
  • Style
#991466
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We bought a sofa in ikea Hongkong for my grandparents , and paid for a delivery , set up and toss the old one service. While they deliver the sofa, the delivery guys complain about the old sofa is too big and we didnt pay for the tossing service, so they wrote on the...
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1.0
Product
Ikea Delivery Service
#956786
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Let me give you a short summary on my “experience” with purchasing a kitchen from Ikea Step 1- design & measurement Done with Ikea 3rd party. 1. Measurement wrong- see attached picture of short drawer & wide corner panel piece- should be a wider drawer confirmed...
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1.4
Product
Ikea Delivery Service
I didn't like
  • No service
  • Wasting my time for a mistake ikea made
#950005
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My husband and I went to my local College Park,MD IKEA store to buy a sectional sofa. We had some hesitation and store clerk told us that we can place our order online and "it is all the same". And assembly cost $40 if we order the delivery to our house. We recently...
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1.0
Product
Ikea Delivery Service
#925377
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