Product: Ikea Delivery Service Clear all filters (139 of 139 reviews match)
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I was scheduled to have my mattress delivered on 4/12/Thursday. However, no one called me the day before to confirm nor 30 minutes prior to delivery on delivery date as per your protocol. Since no one contacted me, I was not home. Because I wasn't home, they could not...
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2.5
Product
Ikea Delivery Service
#1235574
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calling the ikea number.. 3 hours waiting, next morning, 21 minutes wait turned into 14 calls of disconnect. final reaching a service, who offers to connect to store, customerservice solutions center.. hahahahaha.. never happened. again connected to a voice the...
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1.5
Product
Ikea Delivery Service
I liked
  • Merchandise style
I didn't like
  • Total disconnect of communication training customer service
#1231133
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My builder is angry at me for all the date changes. IKEA products are fine, their delivery system is amazingly awful. I live 150 miles from the store so delivery seemed so much more efficient. Now I will drive 300 miles round trip to pickup. Thanks for blowing my day...
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2.8
Product
Ikea Delivery Service
I didn't like
  • Online orders customer service sucks
#1217452
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Do not rely on the ikea call center for help. Go back to the store if at all possible. The phone lines overload so no one can get through to them. It takes over a week to get an email response of any kind. If you live in a state without an ikea or live hours from an...
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2.1
Product
Ikea Delivery Service
#1217149
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I ordered the Ecktorp sofa online on 11/25/17 with delivery to be 12/18/17, a Monday which is my one week day off. When I had heard nothing about delivery by the Friday before, I tried calling the customer service number. Automated answering with the same messages over...
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1.0
Product
Ikea Delivery Service
I didn't like
  • Horrible customer service
#1168916
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Ordered Chest of Drawers around the middle of October to complete a set that I had purchased a couple of years ago. The Delivery with their 3rd part delivery is a nightmare. They don't show up as expected and then stated they will come late at night like after 9 PM....
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Anonymous
Plussier

When called the second time was on hold for over 45 minutes. Finally was so frustrated that I hung up. Will try to call again on Monday

1.0
Product
Ikea Delivery Service
#1140656
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I will no longer use any of IKEA services. My experience was horrible with them. I bought items online and place my order early October. In November when i didn't hear from them I called. After 30-40 min wait on hold, I was told that the payment did not go through and...
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1.2
Product
Ikea Delivery Service
I didn't like
  • Customer support
  • Unable to deliver on time
  • Wasted 2 months of my time
#1136981
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I was told Ikea would call us the night before to let us know the delivery time frame. I took a day off to make sure that I would be home when they deliver the product. Ikea didn't call me the night before so I called them and found out they would come during the...
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Anonymous
Sandyp

the did the same to me back on 11-6 - just got on the 20th --- great story of a lost truck that they didn't have a phone number for driver !! haha - took 2 weeks to drive form...

Anonymous
Ikea

Yeah, They could return fifty percent of your purchase and still make a hefty profit.

1.0
Product
Ikea Delivery Service
I didn't like
  • Poor response time to problem
#1132919
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This is completely unacceptable delivery service. What happens to people who aren't home when a delivery service working to whatever schedule is convenient - leaves product that is too heavy for purchasers to lift outside to be rained on or stolen? Is this what IKEA...
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Anonymous
Andrew

We had the worst delivery from IKEA provided by their delivery partner XPO. It's an absolute nightmare!!! Even too tired to write all the details. Avoid this XPO company servi...

Product
Ikea Delivery Service
#1108474
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I have ordered a sofa from Ikea, PA in the store. Paid over $100 shipment and a week later sofa was delivered but was damaged. Then I called Ikea spent many hours on hold finally a manager reordered a new sofa. A week later the delivery never came. Again I spent many...
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1.0
Product
Ikea Delivery Service
#1098196
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