Product: Ikea Delivery Service Clear all filters (129 of 129 reviews match)
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This is completely unacceptable delivery service. What happens to people who aren't home when a delivery service working to whatever schedule is convenient - leaves product that is too heavy for purchasers to lift outside to be rained on or stolen? Is this what IKEA...
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Ikea Delivery Service
#1108474
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I have ordered a sofa from Ikea, PA in the store. Paid over $100 shipment and a week later sofa was delivered but was damaged. Then I called Ikea spent many hours on hold finally a manager reordered a new sofa. A week later the delivery never came. Again I spent many...
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1.0
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Ikea Delivery Service
#1098196
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Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone.
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Anonymous2018
Anonymous2018

If you don't have a store near you, your delivery will be made by a third-party company called STI. You can expect to wait at least 4 - 5 weeks delivery as STI too farms out...

Product
Ikea Delivery Service
I liked
  • Style and design
I didn't like
  • Phone hold times
  • Way they are treating me
#1090323
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Ikea Delivery Service Review

#865040
2.4
Details
Bought a Latex mattress, delivered a useless steel hook. Where am I going to sleep on this week!???
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Ikea Delivery Service Review

#613431
I waited for delivery for 3 houres as was stated in IKEA s sms. There was no delivery and no phonecall or sms. I want to stress that i had paid 89 euros for delivery service and took morning off my work. This took place in Brussels
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Ikea Delivery Service Review

#490477
Deliver service missed an item- huge run around getting item- customer service= F.
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I have ordered over $5000 worth of items at IKEA Atlanta, pay another $100 for shipping .At 08/01 the truck arrived at my house, load out only HALF of the mechandise i paid for.Been a week of coming back to the store,talk to them on the phone and THEY STILL DONT KNOW...
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Anonymous2018
Anonymous2018

If you returned to the store, the rep should have created a Case for you. If they did not, demand they create one. They may tell you to call the CSC, but insist they do crea...

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Ikea Delivery Service
#1084552
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We live in Pittsburgh and there is an Ikea here, but we ordered online for our daughter in another city. Absolutely unbelievable. I simply do not know how to get their attention. Oh, my husband even went to the store, they were going to try to help and call us back,...
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Product
Ikea Delivery Service
I didn't like
  • Employee incompetence
  • Incredibly long wait time
  • Poor response time to problem
#1082879
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Order kitchen to be delivered, they called the might before and set time for between 3 to 7 pm.I called delivery company at 6pm sskrd if they intended to deliver in the rain. They told me that they had called at about 4 on delivery day and cancelled becauce all items...
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Ikea Delivery Service
#1072480
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ordered closet on 6/14/17 to be delivered and assembled on 6/29/17. The closet comes with 3 doors, only one mirrored door was there. called Ikea, spoke to Diana P. and decided to go to the store myself-doors out of stock. Called Ikea again, spoke to Diane P. She got me...
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3.9
Product
Ikea Delivery Service
I liked
  • Sales person in the store was great
  • Not so much the one who told me the item was out of stock
#1070248
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We've been through an unbelievable series of snafus connected with our on-line purchase of some office furniture. Three failed deliveries (traced, finally, to an incorrect contact phone number entered into Ikea's system and never corrected despite two alerts). Finally...
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Ikea Delivery Service
#1070013
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Somebody has to take IKEA to court! The bastards have still not delivered my order after 2 and a half months. Ridiculous service. I should have looked up the reviews before I did the order online. Add to this morons put you on hold for an hour if you call them!! I am...
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Anonymous
Anonymous

You do realize that June 20 was two weeks ago? Not 2 1/2 months.

1.0
Product
Ikea Delivery Service
#1069849
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Literally the WORST customer service experience! Ordered furniture online, and was given an estimated delivery date. Date comes, no delivery, no email, no notification from IKEA that the date has been changed. After calling TWICE, and being on hold for OVER 45 MINUTES...
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Anonymous
AK

The worst ever customer service I have experienced in my life!! Even third world countries are way better! Never again IKEA!!

1.0
Product
Ikea Delivery Service
I didn't like
  • Unable to deliver on time
  • Poor problem resolution
  • Extremely long hold times
#1054524
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