Product: Ikea Delivery Service Clear all filters (135 of 135 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
I ordered the Ecktorp sofa online on 11/25/17 with delivery to be 12/18/17, a Monday which is my one week day off. When I had heard nothing about delivery by the Friday before, I tried calling the customer service number. Automated answering with the same messages over...
Read more
1.0
Product
Ikea Delivery Service
I didn't like
  • Horrible customer service
#1168916
Reply to reviews
Ordered Chest of Drawers around the middle of October to complete a set that I had purchased a couple of years ago. The Delivery with their 3rd part delivery is a nightmare. They don't show up as expected and then stated they will come late at night like after 9 PM....
Read more
Anonymous
Plussier

When called the second time was on hold for over 45 minutes. Finally was so frustrated that I hung up. Will try to call again on Monday

1.0
Product
Ikea Delivery Service
#1140656
Reply to reviews
I will no longer use any of IKEA services. My experience was horrible with them. I bought items online and place my order early October. In November when i didn't hear from them I called. After 30-40 min wait on hold, I was told that the payment did not go through and...
Read more
1.2
Product
Ikea Delivery Service
I didn't like
  • Truly bad delivery
  • Wasted 2 months of my time
  • Customer support
#1136981
Reply to reviews
I was told Ikea would call us the night before to let us know the delivery time frame. I took a day off to make sure that I would be home when they deliver the product. Ikea didn't call me the night before so I called them and found out they would come during the...
Read more
Anonymous
Sandyp

the did the same to me back on 11-6 - just got on the 20th --- great story of a lost truck that they didn't have a phone number for driver !! haha - took 2 weeks to drive form...

Anonymous
Ikea

Yeah, They could return fifty percent of your purchase and still make a hefty profit.

1.0
Product
Ikea Delivery Service
I didn't like
  • Poor response time to problem
#1132919
Reply to reviews
This is completely unacceptable delivery service. What happens to people who aren't home when a delivery service working to whatever schedule is convenient - leaves product that is too heavy for purchasers to lift outside to be rained on or stolen? Is this what IKEA...
Read more
Anonymous
Andrew

We had the worst delivery from IKEA provided by their delivery partner XPO. It's an absolute nightmare!!! Even too tired to write all the details. Avoid this XPO company servi...

Product
Ikea Delivery Service
#1108474
Reply to reviews
I have ordered a sofa from Ikea, PA in the store. Paid over $100 shipment and a week later sofa was delivered but was damaged. Then I called Ikea spent many hours on hold finally a manager reordered a new sofa. A week later the delivery never came. Again I spent many...
Read more
1.0
Product
Ikea Delivery Service
#1098196
Reply to reviews
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
Ikea - shop the store and not online!!!!! Zero Customer service
We used IKEA online to order a kitchen item for a rental unit. This item was not shipped in a timely manner and we were unable to speak with anyone at their customer service toll-free number. The hold was extremely long, +2 hours when we did finally speak with someone.
Read more
Anonymous2018
Anonymous2018

If you don't have a store near you, your delivery will be made by a third-party company called STI. You can expect to wait at least 4 - 5 weeks delivery as STI too farms out...

Product
Ikea Delivery Service
I liked
  • Style and design
I didn't like
  • Way they are treating me
  • Phone hold times
#1090323
Reply to reviews
I have ordered over $5000 worth of items at IKEA Atlanta, pay another $100 for shipping .At 08/01 the truck arrived at my house, load out only HALF of the mechandise i paid for.Been a week of coming back to the store,talk to them on the phone and THEY STILL DONT KNOW...
Read more
Anonymous2018
Anonymous2018

If you returned to the store, the rep should have created a Case for you. If they did not, demand they create one. They may tell you to call the CSC, but insist they do crea...

Product
Ikea Delivery Service
#1084552
Reply to reviews
We live in Pittsburgh and there is an Ikea here, but we ordered online for our daughter in another city. Absolutely unbelievable. I simply do not know how to get their attention. Oh, my husband even went to the store, they were going to try to help and call us back,...
Read more
Product
Ikea Delivery Service
I didn't like
  • Incredibly long wait time
  • Poor response time to problem
  • Not being responsible to call to reschedule
#1082879
Reply to reviews
Order kitchen to be delivered, they called the might before and set time for between 3 to 7 pm.I called delivery company at 6pm sskrd if they intended to deliver in the rain. They told me that they had called at about 4 on delivery day and cancelled becauce all items...
Read more
Product
Ikea Delivery Service
#1072480
Reply to reviews