The IKEA delivery service is terrible.I should have looked on consumer affairs site before placing my order because there are 700+ complaints.
When ordering from IKEA, my computer did not show all the details on my screen when ordering office furniture for our business (at the time I did not know this). Maybe it was due to our computer security, but I did not see all the areas to fill out and the area to select the delivery date. They came on a Saturday and of course no one was at the office. I came in on Monday and saw an email about scheduling a re-delivery and they wanted to charge $53 to redeliver on another day.
I called them and they said I picked the date. I told them I did not and they said yes you did. I went online and recreated the transaction and sent them screen shots where there was no dates to select.
I explained what I saw when placing the order, but they still put the blame on me and still charged me.I think they are paying a 3rd party for deliveries and this company is taking advantage of the consumer and IKEA could care less.
More Review Details
|Product or Service Quality|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Value for money|
|Advertised vs Delivered|
|Style and Design|
- Reason of review:
- Problem with delivery
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Office Furniture
- Review category
- Furniture and Decor
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