Roswell, Georgia
3 comments
Not resolved

The IKEA delivery service is terrible.I should have looked on consumer affairs site before placing my order because there are 700+ complaints.

When ordering from IKEA, my computer did not show all the details on my screen when ordering office furniture for our business (at the time I did not know this). Maybe it was due to our computer security, but I did not see all the areas to fill out and the area to select the delivery date. They came on a Saturday and of course no one was at the office. I came in on Monday and saw an email about scheduling a re-delivery and they wanted to charge $53 to redeliver on another day.

I called them and they said I picked the date. I told them I did not and they said yes you did. I went online and recreated the transaction and sent them screen shots where there was no dates to select.

I explained what I saw when placing the order, but they still put the blame on me and still charged me.I think they are paying a 3rd party for deliveries and this company is taking advantage of the consumer and IKEA could care less.

Review about: Office Furniture.

Review #865987 is a subjective opinion of a user.

2.7
Website
Product or Service Quality
Reliability
Delivery Service
Style and Design
Exchange, Refund and Cancellation Policy
Price Affordability
Customer service
Value for money
Warranty
Staff
Diversity of Products or Services
Advertised vs Delivered
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Problem with delivery / $53
Preferred solution Full refund

Had an Experience with Ikea?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Tacoma, Washington, United States #1273215

Was going to ikea today for the first time,until I read some of the complaints.I think I'll do business somewhere else.Thanks for your comment,Joe

Anonymous
Secaucus, New Jersey, United States #1184976

Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

Anonymous
to Anonymous Roswell, Georgia, United States #1277200

Thank you, but I would have preferred to have been contacted at the time by Ikea Corporate and not charged for the incovenience of a poorly ran delivery service.

You May Also Like

Ikea - Shattered Glass Desktop Ikea "IKEA will not reimburse for damages to computers as a result of their glass desktop shattering and the computer CRASHING to the floor! So beware, if you buy a glass..." Read more IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more Ikea - Refused delivery -Breezemount Delivery Crew Ikea "I bought a HAGALUND, Two-seat sofa-bed, Blekinge white at IKEA -Lakeside.The cashier confirmed that the item will be delivered to my door. On the delivery day, the delivery man refused..." Read more IKEA SINGAPORE (Tampines) - Worst customer service Ikea "I have been a loyal IKEA SINGAPORE customer for a long time. But, today I had the worst customer service experience - not fully an IKEA TAMPINES issue, but more..." Read more Conrads Tire Express And Total Car Care - Tire Change Conrads Tire Express And Total Car Care "Had Conrad's on Lorain Ave replace my tires 3 weeks ago. Took it back a week later due to excessive vibration when driving. They said they could find no problems..." Read more Red Roof Inn Room Elyria Ohio Review Red Roof Inn "I walked into the bathroom that was too small to use and close the door. I went to pull the door away from the tub/shower,and the bottom of the door..." Read more Jawbone up 3 easily broken band- ZERO customer service to fix Jawbone "I bought a Jawbone 3 around Christmas of 2015. I take excellent care of things that I buy, and this band tore almost completely free from the top metal part...." Read more Ace Canopy - Setting up 14 x 20 Ace Canopy "We set up our new canopy today. We used the last one for at least 15 years. We take the cover off only for PA snows. Putting the frame together..." Read more