IKEA Delivery Service

46 of 696 Ikea reviews

The IKEA delivery service is terrible.I should have looked on consumer affairs site before placing my order because there are 700+ complaints.

When ordering from IKEA, my computer did not show all the details on my screen when ordering office furniture for our business (at the time I did not know this). Maybe it was due to our computer security, but I did not see all the areas to fill out and the area to select the delivery date. They came on a Saturday and of course no one was at the office. I came in on Monday and saw an email about scheduling a re-delivery and they wanted to charge $53 to redeliver on another day.

I called them and they said I picked the date. I told them I did not and they said yes you did. I went online and recreated the transaction and sent them screen shots where there was no dates to select.

I explained what I saw when placing the order, but they still put the blame on me and still charged me.I think they are paying a 3rd party for deliveries and this company is taking advantage of the consumer and IKEA could care less.

This review is a subjective opinion of a user.
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Product or Service Quality
Customer service
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Price Affordability
Website
Exchange, Refund and Cancellation Policy
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Delivery Service
Diversity of Products or Services
Value for money
Advertised vs Delivered
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Reason of review:
Problem with delivery
Preferred solution:
Full refund
Monetary loss:
$53
Product or service
Office Furniture
Review category
Furniture and Decor
review #865987

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46 of 696 Ikea reviews
Anonymous

Jan 19 #1273215 Tacoma, Washington, United States

Was going to ikea today for the first time,until I read some of the complaints.I think I'll do business somewhere else.Thanks for your comment,Joe

2 0 Reply
Anonymous

Jan 27 #1277200 Roswell, Georgia, United States

Thank you, but I would have preferred to have been contacted at the time by Ikea Corporate and not charged for the incovenience of a poorly ran delivery service.

0 0 Reply
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