their customer service is absolutely ridiculous. i ordered a desk, it arrived missing a leg, which was almost 4 weeks ago.
i notified them the same day. i still do not have the leg b/c of numerous errors on their part, first they put in a 'ticket' but did not actually put in an order for the leg....next, they marked it for 'truck' instead of fedex meaning it takes an extra week to ship to a carrier who then calls to schedule a delivery. BOTH times they had to go thru some ridiculous verification process to make sure the original delivery guy did not forget to deliver it.
The bottom line is that i'm fine with companies making mistakes, but their service department has absolutely no ability to do anything besides punch buttons on the computer.
no one can say 'hey i'll rush this'. in fact i asked if i could pay for expedited processing/shipping and all they said was 'i cannot promise anything'....this is absolutely ridiculous. no one there was rude, they just work for a *** company in terms of how they approach customers.
like they *** on them. *** you ikea