Not resolved

A few months ago I purchased kitchen cabinets for use in remodeling a home.The cabinets have some nice features and reflect the price you pay for them.

Since I live a great distance from an ikea store I purchased cabinets for several different uses in the house (not in the kitchen, didn't care for quality). Unless you have good carpentry skills these cabinets are not easy to put together. Overall the cabinets will work for their intended use. The problem came when I discovered I was missing a drawer.

It was a simple problem yet ikea has a customer service program that pushes you through several time consuming steps with no real answers, just go back to the store. I'm not going back to the store, I just needed 1 drawer, it wasn't a major issue. You know, they have a customer service department (call center) I didn't get 1 drawer out of 250 plus parts, they could just send out the 21 dollar drawer. Not bad odds but frustrating when it will require six hours of time to correct.

So again I'm not going back to ikea, never. I redesigned the area and took the cabinet minus a drawer behind the house, took a little paper and some matches.

Problem solved in 30 seconds.Ikea will forever be a curse word for me.

Review #906253 is a subjective opinion of a user.

Reason of Review / Monetary Loss Order processing issue / Not specified
Preferred solution Not specified

Had an Experience with Ikea?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be the first to start a discussion

You May Also Like

IKEA'S PLASTIC CUTTING BOARDS ADDS PLASTIC PEELINGS TO YOUR FOOD Ikea "They have these plastic cutting boards that they advertise to be bendable, so that you can bend it and easily pour your chopped, juliened, whatever-ed food into the bowl. Well,..." Read more Do not buy SUNDVIK Crib from IKEA Ikea "Please don't buy the Sundvik Crib from IKEA - SUNDVIK crib review I LOVE(D) IKEA. But now I am having serious doubts. We purchased the Sundvik Crib last..." Read more Ikea - No service , no delivery , hours of waiting in the service line Ikea "See attached photo , 2 1/2 hrs of waiting until a response !!! One shipment , we never received as forwarding agent stated we had not been at home , but..." Read more Ikea - Refused delivery -Breezemount Delivery Crew Ikea "I bought a HAGALUND, Two-seat sofa-bed, Blekinge white at IKEA -Lakeside.The cashier confirmed that the item will be delivered to my door. On the delivery day, the delivery man refused..." Read more Lumber Liquidators - Morning Star Strand Bamboo splitting and cupping Lumber Liquidators "Purchased Morning Star solid wood Bamboo flooring for a house in Lake Arrowhead, Ca. It was installed in January 2016. Livingroom, two bedrooms, halls and family room. Now, in June,..." Read more Planters - Failed Package Planters "I am a packaging engineer and purchased the " Nut & Chocolate Trail mix" in Kansas City airport. I passed by a different product because I wanted a zipper bag..." Read more Kroger Rewards pamplet inside store to get a VisA card SCAM Kroger "IT IS JUST A WAY TO GET YOU GET A VISA CARD.TRIED ONE LAST MONTH DIDNT WORK.gOT ANOTHER ONE DIDNT TAKE .25 OFF.tALK TO kROGER THEY SAID THEY HAVE NO..." Read more Orbmik Furniture - Stole my money!!! Orbmik Furniture "On October 20, 2014, I went to Orbmik Furniture to purchase a 3pc set of living room furnishings; Sofa, Love Seat, and Chair. I paid $1300 USC cash and was..." Read more