I would be very interested in hearing from any others who have been on the receiving end of IKEA's extremely unorthodox approach to customer service.
It begins with a shrug of the shoulders, and a sort of vacant look from colleague to colleague, and then goes on to promise further "investigation" which never happens. Then when no suitable replacement is available.....a flat refusal to refund the item ( 5 weks old ). When a customer ( understandably ) gets rather irrate at this degree of "care", and decides to advise other customers of the quality of goods and after sales service.....What can only be described as a "heavy mob" of what in less enlightened times would have been called "bouncers", who physically manhandle the customer off the premises, whilst simultaneously abusing them verbally.
Monetary Loss: $400.