Manufacturer: Ikea Category: Customer Care Clear all filters (39 of 39 reviews match)
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I have placed a scheduled delivery order from Ikea Online store and they sent me an email mentioning that the order will be delivered on another day. And when I call the customer service after keeping me on hold for more than an hour a representative mentions that they...
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I placed an on-line order today for furniture with Ikea. About an hour after the purchase I changed my mind and tried to cancel the transaction. I COULD NOT DO IT. They wouldn't allow it. There is no option on-line to cancel. The only way is to call their 888 phone...
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I've been waiting in the store for a sales rep that the store manager sent. Nowhere to be seen. I would say IKEA is the Spirit Airlines of furniture stores. You get sucked in by the prices but completely regret the decision you made because quality is low and customer...
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Horrible service!Lines are huge on the weekend but no one cares. The staff works slowly, engage in conversations and simply don't care. During the week there aren't even enough people to serve you. There was no milk to get coffee, the guy who served my food had a long...
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Anonymous
Anonymous

Please email IKEA Corporate directly to further discuss: cr.manager@ikea.com

I recently submitted a complaint with regards to Ikea Cheras. This complaint included bad service , poor communication from staff which cost me two days of unfruitful shopping. 1.I wanted to purchase a complete kitchen but due to the place being busy no staff were...
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All around customer service is poor.Store is horrible. Nobody to answer a simple question. Want to order by phone or online but want to know delivery time? No information. Call the listed phone number, it asks you to press # and when you do, it bids you goodbye. It is...
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1.1
I didn't like
  • Customer service
#840659
Reply to reviews
Never order from Ikea online, worst customer service I've ever experienced. Received one of three packages, it's impossible to get someone to answer the phone. I've spent hours on the phone and still haven't gotten anywhere. 30 minutes wait times with an automated...
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Anonymous
Anonymous

yes, u are right I've too felt the same problem I purchased $150 product and it stopped to work after installation from IKEA and when I try to complaint they told to wait 3hou...

Anonymous
Anonymous

214507017

1.0
I liked
  • Not a thing
I didn't like
  • Told to call back after an hour on the phone
  • No response to emails
  • Poor customer service
Reply to reviews
I'm a loyal Ikea fan, am talking about a 30 year love affair as I'm European. I ordered a kitchen during the kitchen event and had to order some more cover panels and hinges. Lamar first of all made the mistake of charging me twice earlier this year and this resulted...
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2.9
I liked
  • Furniture
I didn't like
  • Response to problem
  • Customer service
#574246
Reply to reviews
I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered but no one show-up to do the assembling. I called IKEA customer services and no proper action taken. I visited IKEA store to complain and the store...
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I bought from the Pittsburgh store. It says at the loading dock that they will help you load. Waited 15 minutes. No help. Went to returns desk. Told some guys in green vests are on the lot to help. Went back out. Waited another 20 minutes. No help. All...
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