Seller: Ikea Product: Ikea Customer Care Clear all filters (52 of 52 reviews match)
filters
seller:
state:
Show
city:
Show
product:
Show

Ikea - Return process

Really really really sucks!!! Reps not following numbering order and letting people transact out of order. Will never shop here again and will tell everyone i know.
Product
Ikea Customer Care
#1178028
Reply to reviews
After finally finding an actual phone number to call (no videos available for my article) the person who I talked with said she couldn't get access to the installation instructions and said she was going to forward me to a more senior person. After waiting for about 20 min, listening to a recorded voice telling me how great IKEA...
Read more
Product
Ikea Customer Care
#1166890
Reply to reviews
First, this is not a judgement on the IKEA business model or the quality if IKEA products. Second, I once bought thousands and thousands of dollars of IKEA products in Portland and transported them 5 hours away to Southern Oregon in my pickup truck and trailer. Word...
Read more
Product
Ikea Customer Care
#1138265
Reply to reviews
Don't ever purchased anything from IKEA online. They have no dedicated customer service and you can't return anything. Basically it you lose your money if you buy anything online and want to return it..
Read more
Anonymous
Sandyp

I'm finding that out !!! missing pieces and cant get them - after original order was over 2 weeks late from original delivery date !! still sitting on phone waiting for an ans...

Product
Ikea Customer Care
#1095310
Reply to reviews
ikea, apparently, thinks they're too big and successful to care about true, quality customer service. i bought 4 barstools online and it said i had to be home on a saturday between 9am and 5pm so we stayed home and waited for the delivery. at about 4:30pm, we opened...
Read more
1.3
Product
Ikea Customer Care
#1093293
Reply to reviews
Show

Worst experience inside IKEA and with costumer on the phone

That's was my first time shopping furniture at IKEA and the last time. I am coming from Europe and there are miles away with there service from IKEA in Europe. I also read nothing than negative reviews on consumer affairs. There only have 1 star no wonder i just experienced my self with IKEA. Horrible costumer service. Will never buy anything again from IKEA
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Ikea Customer Care
#1063395
Reply to reviews
It is with a heavy heart that I write this horrendous review of my recent experience with IKEA. I have been an avid IKEA customer and advocate for the past twenty years, and have always raved about how much I love IKEA. However, my loyalty and love for IKEA all ended...
Read more
Anonymous
First world problems

Also, hate that IKEA discontinued store credit. Bring it back, IKEA!

1.0
Product
Ikea Customer Care
#1052152
Reply to reviews
Received defective product via delivery that took 2 weeks to arrive, only way to arrange a pick up and credit is to call their customer service dept, we've tried two different numbers and have been on hold well over 30 min's each of 4 efforts, and no one ever picks up...
Read more
pkaufman
pkaufman

Should be 2 star, I didn't give them 4. Still no f/up from Ikea, we will have to drive to their local store to fight for the return. They have changed from the past.

3.7
Product
Ikea Customer Care
#1049690
Reply to reviews
After purchasing some cabinets (45 minute wait), We decided to change the color, but since it was another 45 minute wait to see anyone, we decided to just call the store or customer service and handle this.Store is 2 hr round trip for us. Called customer service and...
Read more
Product
Ikea Customer Care
#1031758
Reply to reviews
IKEA #1 WORST CUSTOMER SERVICE OF THE CENTURY! I hope I don't forget and trust this company again. I have shopped in the storm in Paris and it's all so nice. Who could ever imagine a somewhat respected company worldwide with good products could *** people around as...
Read more
Product
Ikea Customer Care
I didn't like
  • Customer service
#1026365
Reply to reviews