Product: Ikea Customer Care Clear all filters (0 of 62 reviews match)
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I've gone to Ikea many times and would like to put down a few kind words to encourage staff and workers there to keep up the good work. The Ikea we went to is always tidy and clean. I've been there a couple of times to shop for furniture and appliances. My most recent...
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4.3
Product
Ikea Customer Care
I liked
  • Meatballs
  • All of it on line in store set up
  • Merchandise
#1347842
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I am absolutely disgusted with IKEA right now. I ordered a kitchen, 2 beds, and some odd and ends in April 2018. IT WAS NEVER DELIVERED!!! The delivery company didn't even call, I had too. Then on top of that, they sat on it for over a month at the delivery place. When...
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1.7
Product
Ikea Customer Care
I liked
  • Price of the mattresses
  • Design of the kitchen cabinets
I didn't like
  • Total disconnect of communication training customer service
  • Response to problem
  • Delivery company they chose
#1305749
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I placed an order on March 17th, and it was supposed to be delivered March 24th. I never got it. I tried to call their customer service line 3 different time, but each time, I held for 45+ minutes before giving up. I sent a message through Facebook on March 25th, they...
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1.0
Product
Ikea Customer Care
I didn't like
  • Lack of accountability
  • Management
  • Wrong information
#1251197
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I've called ikea about a dressers that i ordered a month ago they informed me that my bank had a hold on the payment and that i must contact my bank and then call them back if anything. I contacted my bank to only find out that my payment was processed so i contacted...
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Product
Ikea Customer Care
#1224807
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Shame on IKEA

Shame on IKEA for not having handicapped scooters in their Columbus store. We don’t always have someone to push us around in a wheelchair! Will NEVER spend my money there.
Product
Ikea Customer Care
#1224692
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Would be interesting to see if Ikea would publicly confirm it is a computer algorithm that in fact "randomly" selects purchases or are personnel involved in "selecting" purchases for "random spot checks". Regardless, this is poor customer service. I say no thanks to...
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Product
Ikea Customer Care
#1218104
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Ikea - It’s the most idiotic store

Here’s an idea IKEA , while a customer waits 40 minutes in line to check out, you could be gathering the heavy merchandise, so the customer doesn’t wait another twenty minutes. Secondly, wouldn’t make more sense to put the heavy merchandise pick up closer the door
Product
Ikea Customer Care
#1211304
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remember, there are a lot of managers (one of them ever acclaimed HE IS THE ONLY MANAGER in the department), if the managers promise anything and if you trust them, YOU LOSE! They never keep their words, never tell you there are so many steps between now and when you can actually get your refund...never refund your money and worst of all, they never care! Worst custom service ever and DO NOT EVER SHOP from IKEA...
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1.0
Product
Ikea Customer Care
#1185949
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So for the past 2 weeks i’ve been calling to get my refund and over and over they keep telling me I will get it in a few days and still nothing!! Never doing business with ikea again they can take your money so fast but can’t return it just as fast complete BULLSHIT. .
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Ikea Customer Care
#1183273
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Ikea - Return process

Really really really sucks!!! Reps not following numbering order and letting people transact out of order. Will never shop here again and will tell everyone i know.
Product
Ikea Customer Care
#1178028
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