Manufacturer: Ikea Category: Customer Care Clear all filters (17 of 17 reviews match)
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January 22,2017 @ 12:00 pm: Customer Service in Bayamon, PR IKEA is terrible! They were rude ! My doubts / questions about Delivery process we're not answered. Customer service personnel got angry , when I didn't wanted to signs paper until my questions were answered, so I decided to cancel my order, and then Customer service lady got more angry and rude. I asked for the supervisor, and he didn't asked what happen, instead he backed her! I...
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#995532

Ikea sent me a new one it also showed up jacked up. So now I have waited 2 months for a desk for my business that I needed 2 months ago! This has been a big hassle and headache dealing with customer service and trying to do my job without a desk. Does Ikea care? NO, they could care less they are not concerned with making their customers happy, no compensation for their mistakes. I'm sure many people have the same experience with them as their...
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1.8
I didn't like
  • Wasted 2 months of my time
  • Poor service
  • Junky product
#933263
We have been a very loyal IKEA USA customer since we moved to the US three years ago. Three years ago we bought all the furniture for our home from IKEA store along with delivery and assembly services. Unfortunately, we had bad experiences with delivery and assembly services back then. But, we took it sportingly and considered that as a fluke and moved on. But, our recent purchase experiences really exhausted our patience to the limit. Let me...
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Anonymous

Anonymous I totally understand! I've had a similar experience with IKEA as well!
Do you know of any easily assembled and disassembled furniture lines? I feel like this is the easiest...

Ikea Customer Care Review

#983995
Went to ikea early. In fact first customer at your closet center. Was ignored from the whole two hours I was there to design my closet. Other customer were helped, in fact one customer was given a hug after he was helped. What was it about me that I was treated so badly. I don't know. Oh yes I am brown. ????? Have complained to their customer service. See what happens.
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Ikea Customer Care Review

#826514
1.8
I was in Ikea today...and at least 5 employees were rude and couldn't be bothered to help...they are the worst in customer service
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Ikea Customer Care Review

#823812
1.2
Run from them as fast and as hard as you can. Complete rip offs. These people stiff their help and cut corners...very bad organization. That State Attroney Generals office will be going after them. Do yourself a favor and avoid at all costs. They wont return calls either...bad,bad,bad people.
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Absolutely terrible customer service. Ordered furniture from burlington for delivery, 4 missing pieces. Tried calling ikea, on hold for 30 Minutes. Tried calling again, on hold for 90 minutes. The drivers order wasn't even the same as my order. Still 2 days later and I don't have a refund or furniture..........TERRIBLE, AVOID AT ALL COST. EVEN PAIR THEM TO PICK THE ORDER AND DELIVER..........AVOID IKEA!!!!!!! !!!.
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#919974
IKEA customer service claimed that only the after sales department can resolve this issue and recommended me discussing a compensation regarding me time being wasted. However, when I finally got through the after sales department after the 3rd round of waiting (1 hour and 33 minutes), the staff told me IKEA only compensates the damaged furniture but doesn't compensate your time! WELL DONE, IKEA! A reminder to those potential customers, be...
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azuka

azuka No company in the history of the world ever compensates customers for the loss of their time, even when the problem was caused by the company.

2.3
I didn't like
  • No possibility for customer feedback
  • Long wait times on phone and poor quality products
  • Worst customer service
#908133
Ikea PR is the worst! Especially the one in Carolina. The employees are some of the rudest and most disrespectful people I've ever encountered. They'll talk and joke amongst themselves, look at their phones for long periods of time and flirt with each other all the while ignoring the customers as if they weren't there when there are clearly customers waiting in line to place orders or pick up merchandise. If you ask them a question they say...
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#906664

Since I live a great distance from an ikea store I purchased cabinets for several different uses in the house (not in the kitchen, didn't care for quality). Unless you have good carpentry skills these cabinets are not easy to put together. Overall the cabinets will work for their intended use. The problem came when I discovered I was missing a drawer. It was a simple problem yet ikea has a customer service program that pushes you through...
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#906253
No communication from IKEA! I, the customer, have to be compensated for: - time wasted sitting at home waiting day after day for my order - time wasted on the phone to track my order because ikea does not want to tell me, the customer, what is going on. - back problems because of sleeping on the floor waiting for the ikea bed. Need to see a doctor and a chiropractor. - having to study on the floor because the ikea desk and chair are not hear....
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I have placed a scheduled delivery order from Ikea Online store and they sent me an email mentioning that the order will be delivered on another day. And when I call the customer service after keeping me on hold for more than an hour a representative mentions that they cannot change the delivery date that they mentioned in the email. Every online order that you place from the Ikea website is a nightmare until your order is delivered. It just...
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#905299
I placed an on-line order today for furniture with Ikea. About an hour after the purchase I changed my mind and tried to cancel the transaction. I COULD NOT DO IT. They wouldn't allow it. There is no option on-line to cancel. The only way is to call their 888 phone line and go insane while you listen to their recorded sales pitch and earthy crunchy PSA's on loop for hours (kill me now!). I literally spent hours on hold this morning. When someone...
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