600 South Ikea Way, Burbank, CA 91502, USA
Not resolved
1.8
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
2 comments

I bought kitchen cabinets for 10 different condos on or about 2009. These cabinets have become defective over a very short time as the material cracks and peels off.

At first Ikea said it was "my fault" but later agreed to have a new vendor reproduce "replicas" (as they stopped doing business with the previous manufacturer). It has taken 2+ years, and Ikea has NEVER returned a single phone call (sometimes I call everyday). They only respond when I go into their store in person (which is about 45 minutes drive from my home, each way).

Even their vendor says it takes weeks and weeks to get a response or possible authorization from Ikea.

A company like this, in my opinion, should not be allowed to exist and only walking away with our wallets and/or suing them is the best answer I can think of. I'm looking for a product defect attorney at this time. I am not even half way through their 25 year product warranty. This is ridiculous, you are losing great customers.

Product or Service Mentioned: Ikea Cabinet.

Reason of review: Warranty issue.

Monetary Loss: $15000.

Preferred solution: replace the faulty cabinets asap.

Ikea Cons: Lack of customer service after the purchase, 2 years and still no resolution.

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Anonymous
#1568734

IKEA will not take responsibility nor does care about the failed installation done at my Mothers house. These installers robbed her of a corner cabinet lazy Susan everything , the whole cabinet.her kitchen is still not working.

She is 94yrs old.

The kitchen has many problems unfinished not usable. Help

Anonymous
#1549057

Hi- would love to join you in a class action lawsuit. Their service is APPALLING.