I bought kitchen cabinets for 10 different condos on or about 2009. These cabinets have become defective over a very short time as the material cracks and peels off.
At first Ikea said it was "my fault" but later agreed to have a new vendor reproduce "replicas" (as they stopped doing business with the previous manufacturer). It has taken 2+ years, and Ikea has NEVER returned a single phone call (sometimes I call everyday). They only respond when I go into their store in person (which is about 45 minutes drive from my home, each way).
Even their vendor says it takes weeks and weeks to get a response or possible authorization from Ikea.
A company like this, in my opinion, should not be allowed to exist and only walking away with our wallets and/or suing them is the best answer I can think of. I'm looking for a product defect attorney at this time. I am not even half way through their 25 year product warranty. This is ridiculous, you are losing great customers.
Product or Service Mentioned: Ikea Cabinet.
Reason of review: Warranty issue.
Monetary Loss: $15000.
Preferred solution: replace the faulty cabinets asap.
I didn't like: Lack of customer service after the purchase, 2 years and still no resolution.