I was visiting (from South Africa) my daughter in Raleigh, N.C. a few weeks ago.
We drove 3 hrs to Charlotte - excited about the Ikea shopping at 'THE END OF THE ROAD'. Being from Denmark I expected nothing less from Ikea than absolutely top friendly customer service - as it always is in Scandinavia. One of the items I bought was a Ruther swivel chair. At first I couldn't find it, when we wanted to check out, but a not so friendly sales assistant found it for me.
When we got back home late that evening I realised, that I only bought the top part of the chair, had not seen that the swivel part was in a separate box. Phoned Ikea's "FRIENDLY CUSTOMER SERVICE" next morning, 3 calls - all with long waiting - asking if Ikea could add the swivel part to a service order of other items, we already had paid for, to be delivered 2 days later. No, NOT possible - I had to go to the store & pick up myself. I tried to explain that would not be possible for me.
Still got a negative reply. Tried to buy the swivel online myself - but could only buy both parts of the chair. I then wrote to the online "contact us - friendly customer service" and explained. NO response.
Wrote again - same story.
I have now left the US - but am still waiting for Ikea, Charlotte's response. I am really pissed off with such bad service from Ikea - which used to be the pride of all Scandinavians...
Product or Service Mentioned: Ikea Chair.
Monetary Loss: $59.