On May 7th, 2009, I purchased the HEMNES black mirror from IKEA located in LEHI, UTAH, which was to be used leaning against my fireplace. Upon opening it, I noticed there was a huge black shoe print on the back of it. When I entertain company, who wants to see a huge black shoe print on the back of a decorative piece. The mirror would be moved everytime when I use the fireplace just like decorative candles on a dining room table.
I took it back to IKEA and was told by the store manager that "the shoe print is irrelevant because the mirror is meant to be hanging up against the wall -not leaning against a fireplace." She said that I was "using it wrong. The mirror should be hanging up." So, now IKEA is telling me -the consumer- how to decorate in MY OWN HOME!
Consequently, the IKEA store manager, refused to refund my AMEX card for the full amount of $49. She considered it "AS IS" merchandise because it was taken out of its original packaging. Once again, she said that the mirror should be used as a hanging mirror, and therefore, she deducted 30% off the original price on the return.
This HEMNES mirror was returned in its orginal new unused condition within 2 days of the purchase date with a receipt. Even with a store receipt, IKEA will insist on taking all of your personal driver's license information.
"Taking it home and seeing if it works or fits in your home," which usually means removing the item(s) out of its packaging. The consumer is out-of-luck. If at anytime the original packaging is removed or missing from your item(s), then IKEA will not refund your money or will deduct 30% off its original price.
IKEA's "Easy Return Policy" is none other than misleading!