Purchased what we thought was a brand new leather sofa. Ikea delivered the sofa at around 7 pm...Delivery guys left and then discovered upon opening the boxes that the sofa pieces were not wrapped inside.
Hence the leather was rubbing inside against the cardboard, leaving some nicks in the corners.
Called Ikea immediately, who said simply return the sofa to the store. With no truck I said it was not possible, I wanted them picked up. Ikea replied, after starting the claim process, that this would take a minumum of 7-10 days!
So I either find a way to take them back my self--rent a truck--more expense--or go to war with Ikea and get them to pick them up in a timely fashion. Looks like im going to war!
Product or Service Mentioned: Ikea Sofa.